Supervisor Student Account and Revenue Processing

About the role

This position oversees the day-to-day operations for the Bursar Office revenue processing and reception areas including the accurate and secure receipting, processing, and reporting of university revenue.

Responsibilities

• Supports front-line operations and student workers in delivering timely, accurate customer service and revenue processing adhering to the State of WV cash management regulations, state code, and institutional policies.
• Oversee university revenue processing operations, including tuition and fee payments, room and board, parking permits, citations, departmental revenues, cash receipting activities, and distribution of Town, COA , and emergency loan checks.
• Advises students on payment obligations, deadlines, fees, and payment plan options.
• Serve as the primary contact for international student-athlete withholding tax invoices, coordinating payment follow-up, hold management, and ITIN application processes with Athletics and International Student Services.
• Provide cash management training to departments and oversee the distribution and tracking of receipt books, endorsement stamps, and imprest funds to ensure compliance with WV Code Section 12-2-2.
• Prepare and reconcile daily deposits, process incoming payments, and manage revenue-related documentation and correspondence.
• Aid in billing and cancellation processes, including schedule development, bill generation, cancellation procedures, and report distribution.
• Represent the Bursar’s Office at student-facing events, orientations, commencement activities, and outreach programs to support student engagement, retention, and recruitment efforts.

Qualifications

• Experience in revenue processing and customer service.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Strong communication and interpersonal skills.
• Knowledge of state cash management regulations and institutional policies.
• Ability to work independently and as part of a team.