Supervisor, Sterile Processing

About the Role

As a Supervisor, Sterile Processing, you’ll be the driving force behind a high-performing team, ensuring top-tier instrument processing and staff management at our contracted healthcare facilities. You’ll deliver hands-on support, expert training, and exceptional customer service while upholding the highest standards set by STERIS, regulatory bodies like TJC, OSHA, CDC, and industry leaders such as AAMI and AORN. This is an onsite role based in Concord, NC, supporting the afternoon shift, 2:00 pm to 10:30 pm.

Responsibilities

• Lead and inspire the Sterile Processing Department team during your assigned shift, ensuring smooth operations and high performance.
• Conduct monthly one-on-one meetings with direct reports to provide feedback, set clear expectations, and drive accountability and professional growth.
• Support the planning and execution of new employee orientation, on-the-job training, in-service education, and quality assurance programs in coordination with the manager.
• Play a key role in interviewing, hiring, training, and coaching Customer employees as outlined in the contract.
• Oversee all aspects of sterile processing operations, including decontamination, cleaning, assembly, sterilization, and storage—ensuring compliance with all professional standards and regulations.
• Step in to perform Sterile Processing Technician duties when needed to maintain service excellence and meet delivery timelines.
• Serve as a communication bridge by following the proper chain of command and responding to Customer and end-user inquiries during and after business hours.
• Assist in reviewing documentation related to STERIS Standard Operating Procedures and ensure team compliance with all policies.
• Conduct daily observations to identify opportunities for process improvement and enhance employee performance and compliance.
• Champion a safe work environment by enforcing the use of PPE, universal precautions, and conducting daily safety checks.
• Work closely with the Education team to identify training needs and support the delivery of impactful learning experiences.
• Embrace additional responsibilities with a proactive and solutions-focused mindset.

Requirements

• High school diploma or GED; Bachelor’s degree preferred.
• 4+ years’ experience in Sterile Processing.
• 1+ years’ experience in leadership (supervisor level or above with direct reports) OR 2+ years of lead experience.
• CRCST or CBSPD Certification and additional certification (e.g., instrument specialist, flexible endoscope, healthcare leader, manager, STERIS Assessment) required. If not certified at point of hire, both certifications must be obtained within 12 months of hire.
• Must be able to comply with hospital/customer credentialing requirements.

Benefits

• Medical, Vision, and Dental coverage.
• Paid Time Off.
• 401(k) with company match.

Pay

Pay range for this opportunity is $68,637.50 - $88,825.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

Schedule

Afternoon shift, 2:00 pm to 10:30 pm.