Supervisor Slot Services And Shift Manager Dual Rate - Full Time (Tropicana Atlantic City)

About the Role

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction.

Keeps the team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals, and business strategy. Addresses employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.

Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsibilities

• Function as a Supervisor Slot Services and, when required, as the key licensed Slot Shift Manager.
• Develop and maintain a rapport with slot players and handle escalated customer concerns.
• Observe, supervise, and countersign hand-paid jackpots when required.
• Coordinate with Security and other related departments to ensure appropriate guest service.
• Assist in the development of training programs, train all new employees, retrain existing employees, and evaluate training programs to determine competence levels.
• Maintain and update operating manuals and training material for the department.
• Oversee compliance with all state regulations and accompanying internal controls as applied to the slot operations function, including safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities.
• Assist in hiring, scheduling, performance evaluations, and all other employee support/related functions.
• Lift and/or carry objects weighing up to 40 lbs.
• When not functioning as the Manager, assist the Manager with recommending proper staffing levels and approving scheduling.
• Monitor activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
• Attend guest functions as needed.
• Ensure regulatory compliance with all policies and procedures.
• Ensure maximum productivity and a smoothly run operation.
• Ensure facilities and equipment are available and functioning.
• Recommend and implement marketing plans to promote Slot volume.

Requirements

• NJ Key License required (MDF will be sent).
• College education preferred.
• Strong interpersonal and communications skills.
• Knowledge of casino rules, regulations, and procedures.
• Strong leadership and customer relations skills.
• Three to five years of supervisory experience.
• Previous cashiering experience or related areas preferred.
• Experience in the management of a large staff and exposure to senior management is helpful.

Pay

Starting Salary Range: $46,000 - $53,000

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit.

As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.