Supervisor Shift Lead- Lewisville Main

Essential Functions/Duties

• Ensures 100% world-class customer service.
• Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.
• Handling and processing of incoming donation flow in and out.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Aids in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in an accurate and timely manner.
• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and procedures as required.
• Performs assigned duties within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill Dallas.
• Attends in-service and related training as assigned by the Team Leader.
• Performs other duties as assigned by the Team Leader.

Additional Functions/Duties

• Perform other duties as assigned by the Assistant Team Leader.

Qualifications/Competencies

• Experience in a business setting preferred.
• G.E.D or high school diploma preferred.
• Basic computer skills.
• To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.
• Experience utilizing a POS system.
• Supervisory Responsibilities: This position has supervisory responsibilities but no subordinate supervisors.
• Purchasing Authority: No Purchasing Authority

SPECIAL CONDITIONS OF EMPLOYMENT

• Physical and Environmental Requirements: Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Standing and walking for a long period of time.
• The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
• Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

About the Role

Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder's goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities.

Responsibilities

The Keyholder's responsibilities include ensuring 100% world-class customer service, opening and closing as required, handling and processing of incoming donation flow, ensuring loss prevention and risk management policies and procedures, ensuring a neat, clean, organized, and safe facility, aiding in proper inventory control and rotation of apparel and hard goods, keeping abreast of merchandise knowledge, industry trends and competitive pricing, ensuring statistical counts are completed accurately and timely, completing register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and procedures, performing assigned duties within the framework of our Guiding Principles and Core Values, attending in-service and related training as assigned by the Team Leader, and performing other duties as assigned by the Team Leader.

Requirements

The Keyholder must have experience in a business setting, a G.E.D. or high school diploma, basic computer skills, beginner knowledge of MS Word, Excel, and Outlook, experience utilizing a POS system, and no purchasing authority.

Qualifications

The Keyholder must have experience in a business setting, a G.E.D. or high school diploma, basic computer skills, beginner knowledge of MS Word, Excel, and Outlook, experience utilizing a POS system, and no purchasing authority.

Skills

The Keyholder must have experience in a business setting, a G.E.D. or high school diploma, basic computer skills, beginner knowledge of MS Word, Excel, and Outlook, experience utilizing a POS system, and no purchasing authority.

Benefits

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Pay

N/A

Schedule

N/A