Supervisor, Shelter Operations, Avivo Village Central Minnesota - Evenings/Weekends

About the role

Opening in Fall 2026, Avivo Village Central Minnesota is bringing Avivo's innovative approach to ending homelessness to St. Cloud. As the Supervisor, Shelter Operations, you will play a key leadership role in launching and shaping a brand-new program from the ground up. This is an opportunity to build culture, support staff development, and help create a safe, welcoming environment where residents can focus on wellness, stability, and permanent housing. You will provide daily operational leadership within a 24-hour shelter environment while supervising and developing a team of approximately 6-15 Resident Advocates.

Founding Leadership Opportunity: Help establish the culture, operations, and participant experience of Avivo Village Central Minnesota from day one.

Responsibilities

• Supervise, coach, and develop a team of approximately 6-15 Resident Advocates across a 24/7 shelter operation
• Provide day-to-day leadership and oversight of shelter operations, staffing, and participant services
• Foster a safe, welcoming, and person-centered environment for residents and staff
• Support admissions, participant transitions, intake activities, and daily shelter operations
• Respond to complex participant situations, emergencies, and crisis events using trauma-informed approaches
• Partner with Team Leads and staff to ensure high-quality services and operational consistency across shifts
• Monitor documentation, reporting, compliance requirements, and program outcomes
• Build collaborative relationships with internal teams, community partners, and service providers
• Support staff development through onboarding, coaching, performance management, and ongoing training
• Advance Housing First, Wellness & Safety, Trauma-Informed Care, and culturally responsive service delivery throughout the program

Requirements

• High school diploma or GED and four years of relevant experience
• OR an associate degree in human services, behavioral science, or a related field and at least two years of relevant experience
• OR a bachelor's degree in human services, behavioral science, or a related field and at least one year of relevant experience
• Minimum of one year of supervisory, leadership, or team lead experience
• Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other complex barriers
• Experience providing culturally responsive, trauma-informed, and person-centered services
• Strong leadership, coaching, and staff development skills
• Excellent communication, conflict resolution, and critical thinking abilities
• Ability to make sound decisions and remain calm during crisis situations
• Experience with electronic health records and documentation systems
• Commitment to Housing First, Wellness & Safety, and participant-centered service delivery
• Lived experience of homelessness and/or recovery is valued and welcomed
• Valid driver's license, proof of insurance, and reliable transportation

Schedule

This position is scheduled to work Wednesday through Sunday from 2:00 PM-10:30 PM. Applicants must be able to work this schedule.

Benefits

• 32-hour full-time work week
• Medical Health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO