Supervisor Service Operations - Membership

About the role

The Supervisor Service Operations in Membership supervises Membership operations, develops procedures in support of operational effectiveness, customer service goals and objectives, and supports initiatives to increase provider and member satisfaction.

Responsibilities

• Supports initiatives to increase provider and member satisfaction
• Analyzes key performance metrics to identify areas in need of training and growth opportunity
• Identifies potential workflow improvements
• Maintains prompt and accurate communication with group administrators, members, and internal customers
• Ensures quality and concise written/verbal replies regarding membership, eligibility, and accounts receivable situations
• Ensures effective workflows and schedule adherence
• Maximizes system efficiencies
• Maintains prompt and accurate communication with group administrators, members, and internal customers
• Ensures quality performance measures are confirmed
• Confirms appropriate completion of work assignments
• Provides day-to-day oversight
• Ensures deliverables to CMS are timely and accurate
• Participates in process improvement initiatives and implements outcomes
• Develops and maintains departmental policies and procedures
• Participates in skills and compliance training, coaching and motivation of employees including career path development
• Selects, develops, mentors and assesses performance of staff
• May participate in goal setting process for the unit and/or department
• May participate in internal/external audits
• Performs other duties and responsibilities as assigned

Requirements

Experience: 5 years’ prior relevant experience

Education: None specifically required, though Associate or Bachelor degree appreciated

Qualifications

Effective communication, promoting teamwork, and fostering discussion within and across all departments is critical.

Skills

Leadership skills, problem-solving skills, communication skills, team-building skills, and process improvement skills.

Benefits

Includes a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

Pay

A good faith estimate of the current pay range is $66,353 - $92,894. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

Schedule

On-site position in Meridian, Idaho location.