Supervisor, Selling Services, Houston Galleria

Job Summary The Supervisor of Selling Services represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures. In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards. Responsibilities Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the storeMaintain and build brand image by providing product knowledge and guidance on client development to Sales AssociatesActively seeks input from customers to measure satisfaction and ensure consistent adherence to service standardsEnsure merchandise is presented following corporate visual, marketing, and operational directives & standardsIdentify and communicate customers’ requests and merchandise opportunities to the Store Manager.Lead the set up and daily organization of new deliveries/stock room functionalityCreate a safe and hazard free environment for sales team and clientsEstablishment of systemic procedures for effective management of shop suppliesFill in and support selling and servicing process as primary priorityLiaise with IT, Accounting, Warehouse/Distribution for all operational escalationsManage in-stock availability for all ongoing replenish inventorySkilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisitionMaintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandiseFollow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted)Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts Desired Background Bachelors’ Degree Experience 3+ years’ experience of premium to luxury selling environmentExisting client base/ book preferred Skills Ability to handle all service experiences in a positive and customer centric mannerStrong customer service and communication (verbal and writing) skillsProficiency in utilizing available technologyAbility to work evenings, weekends and holiday schedules Base Pay Range The base pay range for this position is $28.00 - $30.00 hourly, base pay offered may vary depending on skills, experience, and location.