Supervisor, Security 3rd Shift

About the role

We are seeking a dedicated Security Supervisor to lead and support our team in protecting one of the most beautiful and respected botanical gardens in the country.

Responsibilities

• Lead & Develop Staff: Recruit, train, and coach security officers to deliver exceptional service and uphold Garden standards. Conduct performance evaluations and foster a culture of teamwork, accountability, and continuous improvement.
• Operational Oversight: Supervise daily security operations and contract officers to ensure safety across Garden events and activities. Attend event coordination meetings to plan appropriate security coverage.
• Safety & Emergency Preparedness: Partner with Safety Manager to maintain OSHA compliance, update safety manuals, and support emergency action plans. Ensure first aid kits, AEDs, and fire extinguishers are maintained and accessible.
• Incident Management: Respond to emergencies and accidents, provide first aid/CPR as needed, and ensure timely completion of all incident and maintenance reports.
• Administrative Support: Approve timesheets, manage scheduling, and assist with security systems such as ID badges, camera monitoring, and guard tour systems.
• Essential Role: Serve as an essential staff member—available to work all scheduled shifts in varying conditions to support Garden operations.
• Supervisory Responsibilities: Provides supervision for a team of staff security officers (3-5 officers per shift), contract officers, and contract police officers, depending upon shift and events.

Qualifications/Experience

• Three (3) years’ security officer or guard experience required, public venue experience a plus.
• Minimum one (1) year supervisory experience preferred.
• Working knowledge of safe operation procedures for fire extinguishers, AED and first aid equipment.
• Ability to identify suspicious characters, movements and dangerous situations.
• Must always be alert and ready to deal with security emergencies.
• Proven ability to maintain a calm demeanor when handling routine and crisis situations; poised, professional, self-confident, friendly attitude.
• Demonstrated ability to communicate effectively/clearly at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner, answering questions regarding the Garden and its operations.
• Demonstrated ability to communicate effectively in English (verbal and written).
• Fluent Spanish, Chinese or Japanese Bilingual skills preferred.
• Mathematical Skills: Requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.
• Reasoning Ability: Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. Requires ability to exercise tact to resolve situations in a positive manner.
• Education: Associate’s degree required. Prior experience in Security, Military or similar role will be considered. An equivalent combination of skills, education and experience may be considered.
• Computer Skills: Knowledge of Word, Outlook/email and ability to use report-writing software.
• Language Skills: Ability to communicate effectively in English (verbal and written).
• Physical Demands: Ability to lift and carry up to 50 lbs. May be required to perform tasks at varying heights (i.e., step stool, climb ladder, etc.). Must be able to work outdoors year-round. Ability to do considerable standing, walking, bending, stooping and reaching for extended periods—ability to walk up to 90 minutes a stretch, 2-3 times per shift; 85% or more of the workday is standing on feet to patrol the premises. Ability to wear Garden-issued Personal Protective Equipment to complete tasks as needed.

Benefits

• Predictable Monthly Rotating Schedule
• Uniform and Security License paid 100% by the Garden
• On-Demand Pay
• Paid Holidays and accrual of paid sick and vacation time, up to 3 weeks of vacation per year.
• Medical, Dental, Vision, Short Term and Long Term Disability Insurance
• A competitive retirement plan with up to a 6% match after one year of service.

Pay

The Garden offers a competitive salary commensurate with experience.

Schedule

This position involves working outdoors in all weather conditions and engaging regularly with the public. The Garden offers a predictable rotating schedule, 24/7 on-site security coverage, and holiday pay when working assigned holidays.