Supervisor - SAP, EAM/FSM

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice, including Best Places to Work awards in multiple states and Forbes America’s Best Small Employers (2023). Summit is a growing natural gas utility committed to delivering reliable energy to homes and businesses across Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas.

About the role

The Supervisor of SAP, EAM/FSM, is the IT owner and leader for Summit Utilities’ Field Service Management (FSM) and Enterprise Asset Management (EAM) platforms. This role has primary accountability for FSM architecture, roadmap, design governance, delivery quality, and long-term platform sustainability. The position leads internal SAP resources and external vendors while partnering with business leaders on FSM solution design and integration with SAP S/4HANA EAM, GIS, mobile, and other platforms.

Responsibilities

• Oversee support and enhancement of SAP FSM solutions, ensuring seamless integration with SAP S/4HANA, EAM, Cloud for Customer (C4C), and other enterprise systems.
• Supervise configuration, implementation, and maintenance of SAP EAM/PM modules, including preventive and corrective maintenance, work orders, notifications, equipment master data, and asset lifecycle management.
• Own and enforce the enterprise FSM architecture, design principles, and platform roadmap; ensure FSM solutions are scalable, secure, and aligned with long-term enterprise architecture.
• Stay up to date with SAP and AI advancements and recommend system enhancements, automation, and process improvements.
• Work closely with business stakeholders to analyze requirements, identify gaps, and design optimized solutions for maintenance and field service operations.
• Govern FSM delivery across internal teams and vendors; approve FSM designs, configurations, and release readiness.
• Function as escalation authority for complex FSM defects and integration conflicts.
• Act as IT product owner for FSM system integrators and vendors; define architectural standards and delivery expectations within Statements of Work (SOWs).
• Review vendor deliverables and validate compliance with FSM platform standards; ensure effective knowledge transfer and reduced vendor dependency long term.
• Supervise and develop SAP FSM/EAM analysts; establish clear design ownership boundaries and technical accountability.
• Coach team members on FSM architecture, design quality, and risk management.
• Collaborate with technical and business teams to ensure data consistency, integration with GIS, mobile solutions, and other external applications.
• Oversee system testing (unit, integration, and UAT), functional documentation, and mapping to business process documentation.
• Own FSM change governance, testing standards, and release sign-off; ensure UAT validates end-to-end field execution scenarios.

Requirements

• Bachelor’s degree in computer science, Information Technology, or Engineering is preferred or combination of education and equivalent experience.
• 2+ years’ experience in SAP Plant Maintenance, Asset Management, Customer Service, and integration with other EAM applications.
• 3+ years’ experience with configuration, implementation, and integration of FSM Planning & Dispatching, FSM Mobile, and FSM Smartform products.
• Knowledge of SAP S/4HANA, Fiori apps, and mobile solutions for FSM/EAM.
• Experience collaborating and managing SAP and FSM product vendors and other third-party solutions.
• 2+ years’ experience with large-scale SAP S/4HANA design, implementation, and support.
• Experience deploying SAP in the cloud (Azure or AWS) is a plus.
• Experience or knowledge with SAP Private Cloud Edition (PCE) is a plus.
• SAP FSM and/or EAM/PM certification is a plus.

Skills

• Strong functional expertise in SAP FSM and EAM/PM modules.
• Utility sector experience preferred.
• Ability to analyze business requirements and translate them into SAP solutions.
• Hands-on experience with FSM Planning & Dispatching, FSM Mobile, SAP configuration, master data management, and reporting tools.
• Strong problem-solving skills and ability to work collaboratively across teams.
• Excellent team leadership, stakeholder management, and vendor management skills.
• Influencer resulting in a trusted advisor relationship between IT and the business.
• Robust presentation, facilitation, negotiation, and conflict resolution skills.
• Ability to work in a fast-paced environment, handling multiple projects and priorities.
• Not afraid to fail but always has a plan to remediate a failure.

Benefits

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.