Supervisor, Roads

About the role

The Crew Supervisor will direct, work hands-on with, supervise and manage maintenance work crews for Chrysalis Enterprises’ (CE) contract with various city, state and county government agencies. The work crews will be assigned to California State Highways/Right of Ways and work in partnership and at the direction of local Caltrans maintenance personnel.

Responsibilities

• Team Leadership: Train and coach employees on job duties, proper uniform, equipment, and other pertinent areas
• Act as a mentor to CE transitional employees by coaching and recognizing them on their performance with consistent documentation and evaluations
• Support the CE transitional employees transition program and assist with the implementation of the program
• Supervise CE transitional employees on a daily basis to ensure that the scope of work is being executed in a safe, professional and timely manner
• Communicate with customers, employees, stakeholders, business owners, property owners, residents, pedestrians with tact and diplomacy
• Relay all client and work-related issues to CE Management when applicable
• Consult with CE Management to ensure that all labor laws, regulations and company policies are properly followed and enforced
• Be flexible and willing to cover crews fluidly, as needed
• Oversee the clock-in and clock-out procedures for CE transitional employees
• Customer Relationship & Operations: Ensure customer’s needs are met according to the contractual obligations with the highest level of customer service
• Handle all requests and complaints in an immediate and professional manner. Seek help from CE Management where necessary to correct situations as they arise
• Submit maintenance tracking reports and vehicle inspection reports at specified intervals to appropriate Chrysalis and Caltrans personnel
• Maintain in clean and working order vehicle, trailer, equipment, uniforms and portable restroom
• Check contract supply inventory regularly and make supply requests in a timely manner
• Attend and participate in monthly meetings, one-on-ones, and other training as assigned
• Adhere to and promote adherence to all Chrysalis Enterprises policies and procedures
• Safety and Health: Ensure that all safety procedures at the worksite and in the operation of vehicles, equipment, and tools are being met by all crew members daily
• Ensure that CE transitional employees are provided appropriate PPEs for each shift and maintain PPE inventory
• Conduct briefings and trainings on job duties, proper equipment use, safety, and other pertinent areas
• Perform daily quality inspections on vehicles and machines as assigned and report any hazards or deficiencies immediately
• Perform tailgate safety meetings daily
• Report vehicle accidents immediately to CE Management and provide written documentation for each accident
• Report CE transitional employees incidents and injuries immediately to CE Management and provide written documentation for each incident
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics
• Other duties as assigned

Qualifications

• Have a valid Class C driver’s license and the ability to qualify for Chrysalis Enterprises insurance coverage
• Ability to pass written and field driver screening and follow detailed instructions, including navigating to specific geographic locations
• A willingness and desire to mentor the CE worker population and support the CE transitional jobs program
• Ability to pick up, push, throw or pull up to 50 lbs. and work on his/her feet throughout shift

Skills

• Strong leadership and communication skills and evidence of a strong work history
• Demonstrated high levels of quality assurance and professionalism
• Excellent organization, time management, and interpersonal communication skills