Supervisor Resource Allocation GO

Position Summary The Supervisor Resource Allocation is involved in the management of crewmember assignment scheduling and forecasting, monitoring fluctuating Airport Operations (AO)/Ground Operations (GO) customer/bag volumes and metrics, forecasting future volumes, building and executing on staffing models, and analyzing and reporting on trends. The Supervisor seeks ways to improve efficiency through active involvement in process improvement initiatives. The Supervisor monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data. Essential Responsibilities Utilize and oversee the Inform GS RealTime system to ensure proper assignment of tasks to AO and GO crewmembersTroubleshoot and resolve task assignment issues in real-timeIdentify hourly risks or areas of additional efficiency opportunitiesContinually monitor inbound and outbound flight activityMonitor baggage and passenger counts to ensure AO and GO teams are properly resourcedWork closely with the administrative team to maintain effective communication and share insights on operational issues and staffing impactsWork with crewmembers from other teams on organizational initiativesOther front-line supervisory duties, as assigned Minimum Experience And Qualifications High School Diploma or General Education Development (GED) DiplomaThree (3) years of analytical experienceTwo (2) years of airport experienceExpert knowledge of ExcelMust be able to acquire and maintain SIDA BadgeAbility to think creatively to solve problemsAbility to analyze and troubleshoot problemsEffective research skills including the ability to analyze information, make determinations, and issue reports in accordance with company guidelinesPresent for core hours but may increase based on fluctuating workload demandsAvailable for occasional overnight travel (10%)Flexible and able to work at any time, including nights, weekends and holidaysMust pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipFor internal candidates, good standing in attendance, performance and safety Preferred Experience And Qualifications Five (5) years of industry experienceOne (1) year of supervisory experienceKnowledge of Workforce Management Systems, specifically Inform GS RealTimeProficiency with Microsoft OfficePassionate about providing excellent service to fellow crewmembers and customersExcellent verbal and written communication skillsExcellent organizational and strategic time management skillsAbility to work independently and in a high pressure team environmentHighly motivated self-starter with the ability to multi-taskAbility to rapidly resolve complex customer service issues Crewmember Expectations Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment Computer and other office equipment Work Environment Traditional office environment Physical Effort Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)