Supervisor Regional Operations

About the role

At Forged Fiber, the mission is bold but simple: deliver fast, reliable, future‑proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state‑of‑the‑art open‑access fiber network platform that empowers millions. Forged Fiber is about more than building a network; it is about people. Every role matters, every contribution counts, and together employees create impact through teamwork, trust, and a shared commitment to excellence. The position is located at 3640 E Indian School, Phoenix, Arizona.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Forged Fiber and Contractors to resolve issues arising during the construction and/or maintenance process.
• Develop and maintain an aggressive, knowledgeable, customer‑focused team that promotes and sells Forged Fiber 37 products and services while providing a service experience that exceeds the customer’s expectations.
• Emphasize training, coaching and development of employees regarding new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to achieve a win‑win working relationship.
• Celebrate successes and appropriately use rewards and recognition.
• Motivate the team for continuous improvement and achievement of maximum performance.

Requirements

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others: establish rapport, interview, fact‑find, present options, recommend solutions, follow‑up and customer‑focused behavior.
• Previous experience in a multi‑tasking, result‑oriented position in a deadline‑focused department.
• Bachelor's degree or equivalent education and experience.
• 5+ years related experience.

Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.