Supervisor Regional Operations

Main Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians.
• Install and maintain residential and business communications services.
• Design services and splicing activities.
• Serve as the single point of contact between Forged Fiber and Contractors.
• Resolve issues arising during the construction and/or maintenance process.
• Train, coach, and develop employees with regards to new processes and quality standards.
• Provide a service experience that exceeds the customer's expectations.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Motivate team for continuous improvement and achievement of maximum performance.

Minimum Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience.
• 5+ years related experience.

Preferred Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

What To Expect Next

Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E-Employment Opportunity: It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.