Supervisor Regional Meter Reading - WV Meter Services - Sistersville Service Center

Responsibilities

• Maintain a high level of safety commitment throughout day-to-day functions.
• Manage safety awareness, ensure adherence to the company's Accident Prevention Handbook through field audits and job briefings.
• Lead engaged safety meetings for daily reinforcement of appropriate steps to work safely.
• Provide training for new employees, focusing on safety and accuracy.
• Safely reduce overall consecutive estimates through scheduling and access issue resolution.
• Understand and schedule work according to departmental budget.
• Create a daily read schedule that maximizes the workforce, while adhering to the company's billing schedule and PUC regulations.
• Troubleshoot issues with handheld units.
• Conduct field observations on a regular basis.
• Drive continuous improvement across the business unit and FirstEnergy.
• Report to the manager on progress of various projects and advise about any issues that could impair the successful completion of projects.
• Continually seek opportunities to increase customer satisfaction and broaden/deepen relationships, anticipate customers' needs, and propose alternative solutions when necessary.
• Professionally communicate company standards orally and through written correspondence.
• Execute the performance management process by providing feedback and coaching on an ongoing basis throughout the year, discussing development opportunities, performance issues, and changes occurring.
• Set priorities for the team to ensure task completion; coordinate work activities with other supervisors and/or managers.
• Lead, educate, and direct others to improve team effectiveness and communicate results/recommendations to varying audiences, including senior leadership.
• Promote the Rules of Engagement and lead by example.
• Actively seek and share one's own knowledge of industry trends, competitors, etc., that ultimately affect the business unit and/or FirstEnergy.
• Work effectively with different areas of the organization; broaden, deepen, and maintain relationships at all levels.
• Support storm restoration as needed, generally supervising the work of Hazard Responders.
• Work a schedule that includes being available at least one hour prior to when the Meter Readers start their day and working approximately one hour after the Meter Readers finish their day, in order to fulfill departmental needs.

Qualifications

• Bachelor’s degree in Business or related discipline is preferred.
• Minimum 5 years’ related work experience with a degree or 7 years' experience without a degree is required.
• Related work experience includes, but is not limited to leading/coaching others, demonstrated experience in customer service, planning and scheduling work.
• Previous supervisory experience is preferred.
• Understanding of the meter reading route management process and strategy.
• Meter Reading experience and Storm restoration knowledge are preferred.
• In-depth knowledge of information systems such as Microsoft Office tools including, Excel, PowerPoint, Access and Word required with basic knowledge of SAP and Fieldnet is preferred.
• Experience as a highly driven, self-motivated, and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement.
• Experience in process/project management, leadership, teamwork, and managerial skills.
• Superior customer relations skills and strong written/verbal communication skills to make clear, accurate and concise reports.
• Able to make accurate decisions and demonstrate sound judgment.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401 (k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1 B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team