Supervisor, Quality Control Production

About the role

This position is a part of SAI Quality Department. Under the direction of the Quality Manager, the Quality Control Supervisor is responsible for leading and supervising a team of QC Inspectors performing inspection and disposition activities for makeup products, components, WIPs, and finished goods in accordance with cGMP requirements, company policies, and established specifications.

Responsibilities

• Support departmental and organizational goals and objectives.
• Supervise, assign, and prioritize daily work activities for QC Inspectors to support production schedules while maintaining quality and compliance.
• Ensure sampling, inspection, and disposition of Incoming Components, Finished Goods, and WIPs are performed in accordance with Product Specifications, Standards, and approved sampling plans (ANSI/ASQ Z1.4, ISO 2859, or company SOPs).
• Oversee organoleptic evaluations of cosmetic products (color, odor, texture, appearance) and ensure proper comparison against approved Reference Standards.
• Review, approve, and track Production Nonconforming Product Reports (NCRs), ensuring timely investigation, appropriate disposition, and documented root cause.
• Review and approve Corrective Actions and Preventive Actions (CAPA), ensuring actions are effective, implemented as committed, and sustained.
• Maintain, update, and control Reference Standards, Defect Range Boards, and inspection aids.
• Monitor and analyze quality trends, inspection data, defect rates, and recurring issues; escalate concerns and recommend improvements.
• Track, analyze, and report QC Inspector productivity, performance, and adherence to inspection targets and KPIs.
• Train, coach, and develop QC Inspectors on inspection methodologies, defect identification, sampling techniques, documentation practices, and proper use of inspection and test equipment.
• Ensure inspection documentation, data entry, and records are accurate, complete, and compliant with internal and regulatory requirements.
• Maintain QC areas in accordance with 6S standards and safety requirements.
• Perform other duties as assigned.

Requirements

• Associate or bachelor’s degree in a related field, technical certificate, or equivalent combination of education and experience.
• Minimum of 5 years’ experience in Quality Control environment preferably in cosmetics, personal care, pharma or food packaging industry with exposure to FDA and cGMP regulations.
• Strong working knowledge of cGMP requirements and variable inspections, ANSI/ASQ Z1.4 or ISO 2859 sampling methods.
• Strong leadership, coaching, and team development skills.
• Excellent verbal and written communication skills.
• Proficient in basic math calculations and use of standard measuring and inspection equipment.
• Distinguish color and identify cosmetic defects.
• Working knowledge of MS Office (Excel, Word, PowerPoint) including data analysis and reporting.
• Manage multiple priorities in a fast-paced production environment.
• Stand, walk, and lift to 40 pounds as required.
• Strong interpersonal skills with the ability to collaborate across departments and address quality issues effectively.

Qualifications

• Must be able to distinguish color and identify cosmetic defects.
• Must have working knowledge of MS Office (Excel, Word, PowerPoint) including data analysis and reporting.
• Must be able to manage multiple priorities in a fast-paced production environment.
• Must be able to stand, walk, and lift to 40 pounds as required.
• Must have strong interpersonal skills with the ability to collaborate across departments and address quality issues effectively.

Skills

• Leadership
• Coaching
• Team Development
• Verbal Communication
• Written Communication
• Basic Math Calculations
• Use of Standard Measuring and Inspection Equipment
• Collaboration Across Departments
• Addressing Quality Issues Effectively

Benefits

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with 6% Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratuity
• Employee Led Affinity Groups
• Tuition Reimbursement

Pay

$65,992 - $90,739/year

Schedule

N/A