Supervisor Quality Control Assurance

About the role

The Quality Assurance Supervisor, within Mattel’s Quality, Trust & Impact organization, leads quality operations across Mattel’s distribution centers. This role oversees quality inspections, audits, and product investigations, ensuring compliance with Mattel’s quality standards and customer-specific requirements.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance.
• Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes.
• Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.
• Create, implement, and maintain training programs, standard work instructions, and quality documentation.
• Maintain inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.
• Perform additional duties and special projects as assigned.

Requirements

• 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership role.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with the ability to investigate issues and make data-driven decisions.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple functions and locations.
• Ability to read, interpret, and apply procedures, reports, safety requirements, and operational documentation.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods in a warehouse environment.

Qualifications

• Bachelor's degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field.
• Experience in warehouse, distribution, logistics, or consumer products environments.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of Quality Management Systems (QMS).
• Familiarity with consumer product safety, regulatory compliance, and quality standards.
• Experience conducting root cause analysis using methodologies such as 5 Whys, Fishbone, or similar tools.
• Bilingual in English and Spanish (preferred).

Key Competencies

• Strong attention to detail.
• Effective leadership and coaching skills.
• Excellent organizational and prioritization abilities.
• Customer-focused mindset.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive approach to identifying risks and driving solutions.