Supervisor, Quality

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.

About the role

The Quality Assurance Supervisor directly supervises lab employees to maximize productivity of assigned shifts and areas at the highest quality and food safety standards. This includes training employees, planning, assigning and directing work, addressing product and employee complaints, and resolving problems. This person carries out supervisory responsibilities in accordance with the Company’s policies, Federal, State and local regulations that govern our business.

Responsibilities

• Provide leadership and direction with lab team members to maximize product quality, food safety and productivity.
• Ensure proper procedures are in place and being followed for product quality, employee safety, and state and federal guidelines.
• Support Quality Assurance systems in order to satisfy internal and customer requirements to include process evaluation and product protection programs; process specifications and standards; sanitation programs, HACCP and GMP programs; production labeling; and product storage and distribution.
• Actively support Food Safety systems and procedures department and plant wide.
• Coordinate work schedules and estimate labor hour requirements to ensure continuous lab coverage and production support.
• Support internal and external audits.
• Perform record review and report variances to Supervisor.
• Recommend improvements to production methods, equipment performance and quality of product.
• Analyze and resolve work, quality and food safety variances through root cause analysis and support team members with problem solving activities to ensure product quality.
• Maintain quality and food safety records.
• Collaborate with other supervisors to coordinate activities of individual departments.
• Provide supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management.
• If a collective bargaining agreement exists, may participate in grievances or other contract related activities and discussions.
• Review and update product testing procedures.
• Train and instruct employees regarding quality and food safety standards and processes.
• Oversee instruction, implementation and enforcement of policies.
• Engage in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating.
• Adhere to the Saputo Code of Ethics and actively apply the Saputo Values.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a science-based area (e.g., Microbiology, Food Science, Dairy Science) of study preferred, or a minimum of 3 years demonstrated laboratory experience in a leadership role, preferably in dairy food manufacturing.
• Familiarity with Good Manufacturing Practices.
• Experience leading and following Safety/Security Policies and Procedures.
• Ability to follow all Sanitation and Quality Policies and Procedures, and report and follow through on any deficiencies.
• Proficient in Microsoft Office Suite, LIMS application, SAP preferred.
• Excellent verbal/written communication skills.
• Ability to adapt to changing organizational and operational needs; ability to lead others through change.
• Ability to handle multiple tasks simultaneously.
• Skill in organization and prioritization, and attention to detail.
• Strong team player and leader with the ability to work across multiple functions and disciplines.
• Ability to select, lead, coach, influence, motivate, develop, engage and retain a team of employees.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to understand cost containment and budgetary principles.
• Ability to work flexible hours including weekends.