Supervisor PT (159)

About the Role

The Part‑Time Supervisor is a frontline leader who supports the daily operations of the campus store by delivering an exceptional customer experience and helping drive operational excellence. Working closely with the store leadership team, this role provides day‑to‑day leadership, coaches and supports store team members, and helps ensure the successful execution of store priorities. The Supervisor leads by example, promotes a culture of collaboration and service, and contributes to a welcoming retail environment that supports the success of the campus community.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer‑first culture.
• Support daily store operations by assisting with opening and closing responsibilities, serving as Manager‑on‑Duty when assigned, and ensuring operational priorities are completed.
• Provide day‑to‑day leadership by assigning work, monitoring progress, coaching team members, and helping achieve daily priorities and operational standards.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point‑of‑sale transactions, and other operational activities to maintain a customer‑ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Model operational excellence and support store standards to promote a clean, safe, and organized store environment.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast‑paced retail environment.
• Strong communication, interpersonal, organizational, and problem‑solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work varying schedules on a weekly basis year‑round, including evenings, weekends, holidays, and peak business periods.

Physical Demands

• Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.
• Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking received merchandise, pulling and packing web orders, pulling and packing merchandise for vendor returns, transporting merchandise within the store, and assisting with delivery of course materials to students.
• Data entry and other stationary tasks as needed.
• Frequent lifting, carrying, pushing, and pulling of merchandise.
• Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.
• May be required to perform routine housekeeping duties such as dusting, mopping, vacuuming, window cleaning, and trash removal.

Benefits

• DailyPay earned‑wage access.
• Sick time accrual from date of hire.
• Generous employee discounts, including course materials and textbooks.
• Potential eligibility to participate in a 401(k) plan after working sufficient hours.
• Opportunity to gain valuable experience.

Schedule

A varied schedule year‑round, including evenings, weekends, holidays, and peak business periods.

Diversity, Equity, & Inclusion

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.