Supervisor, Provider Data Management

About the role

The Supervisor of Provider Data Management (PDM) oversees the PDM team to ensure accurate, complete, and timely provider data updates across various environments. This role involves managing workflows, assigning tasks, monitoring queues, identifying and resolving systemic inefficiencies, and fostering collaboration with internal departments and external partners.

Responsibilities

• Assess key metrics daily, including associate availability, incoming request volume, and current queue inventories to maintain database integrity
• Triage daily operations, managing workflows, assigning tasks, and monitoring queues to ensure adherence to SLAs
• Act as a Subject Matter Expert (SME) on provider data, leading root cause analysis on data errors and implementing corrective and preventative action plans
• Ensure provider data follows relevant federal and state regulations, developing and maintaining standards for database integrity and quality assurance
• Develop and maintain comprehensive process documentation, training materials, and SOPs for the PDM team
• Drive quality program adherence and provide coaching based on data insights
• Engage in training and education opportunities to improve quality and effectiveness
• Act as a liaison and foster collaborative relationships with internal departments and external partners, resolving escalated issues and ensuring a seamless flow of provider data
• Lead discussions with management to align on priorities, resource deployment, and deliverables
• Assemble and deliver an operational dashboard to PDM leadership to guide team priorities, resource deployment, and KPIs
• Review and react to feedback from audits, error logs, and quality metrics, translating insights into actionable steps for the team

Requirements

• Bachelor’s degree in business, Health Care Management, or related field preferred, or equivalent combination of work experience and education
• Previous supervisory experience in a relevant operational environment preferred
• 2+ years of experience in provider/network data management or a related healthcare setting
• Experience with ticketing systems, CRM, dashboard/data visualization tools
• Strong analytical skills with the ability to interrogate large datasets and identify trends
• Excellent oral and written communication skills
• Proficient in Microsoft Office suite

Qualifications

• Compliance with HIPAA and security requirements

Skills

• Data management and analysis
• Collaboration and teamwork
• Process improvement
• Communication and interpersonal skills

Benefits

Comprehensive Total Rewards package including health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. Opportunities for advancement and development throughout all stages of your career.

Pay

$60,000.00 – $65,000.00 annually, based on role scope, experience, and market considerations.

Schedule

N/A