Supervisor, Production Operations - Columbus, Georgia

About the role

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift

Wednesday – Friday and every other Tuesday from 5:45 pm – 6:00 am

What You Will Be Doing

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews
• Monitor workflow, resolve operational issues, and support client and business needs
• Analyze operational metrics and implement process improvements to increase efficiency and productivity
• Ensure compliance with company policies, procedures, and regulatory requirements

What You Will Need

• High School Diploma or Equivalent (Bachelor's degree preferred)
• Typically Minimum 4 Years Relevant Operations or Production Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Strongly Preferred If You Have

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment
• Experience with process improvement and performance metrics
• Knowledge of workforce planning, scheduling, and operational reporting

What We Offer You

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Career advancement opportunities within a global fintech leader
• Exposure to innovative technologies and operational excellence initiative