Supervisor Production II

IGT delivers thrilling, responsible, and unforgettable gaming experiences—from the casino floor to mobile screens—powered by world-class content, technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. With over 6,000 employees across 30+ countries and products in 100+ jurisdictions, we operate at scale while staying connected to the customers we serve.

Responsibilities

• Lead daily production activities for FinTech kiosk manufacturing, including mechanical assembly, electrical integration, software loading, testing, and final system configuration.
• Ensure production schedules are executed efficiently to meet customer demand and delivery commitments.
• Monitor workflow, staffing levels, and resource utilization to maximize productivity and throughput.
• Ensure kiosks are manufactured in accordance with established quality standards, work instructions, and engineering specifications.
• Partner with Quality Engineering to investigate defects, drive corrective actions, and reduce recurring issues.
• Support discrepancy reporting, material review activities, and process validation efforts.
• Collaborate with Engineering teams to transition new kiosk products and features into production.
• Evaluate manufacturing readiness and develop scalable production processes for new products.
• Identify process gaps and implement solutions that improve manufacturability, efficiency, and product quality.
• Analyze key operational metrics and implement corrective actions to improve performance.
• Develop and maintain standardized work instructions, process documentation, and training materials.
• Participate in layout improvements, workstation optimization, and ergonomic enhancements.
• Supervise, coach, and mentor production employees and team leads.
• Manage recruiting, onboarding, training, scheduling, performance management, and employee development activities.
• Ensure employees are trained and certified on manufacturing processes, testing procedures, and safety requirements.
• Partner with Supply Chain, Inventory Control, and Planning teams to address material shortages and production constraints.
• Support inventory accuracy initiatives and ensure proper material handling practices are followed.
• Assist in expediting critical components required to maintain production schedules.
• Promote and enforce a culture of safety throughout the manufacturing operation.
• Ensure compliance with company policies, environmental health and safety requirements, and regulatory standards.
• Conduct regular safety observations and address potential workplace hazards proactively.
• Support cross-functional business initiatives and strategic manufacturing objectives.
• Perform other duties as assigned.

Qualifications

Education

• Bachelor's Degree in Manufacturing, Industrial Engineering, Operations Management, Business, or a related field; or equivalent combination of education and relevant experience.

Experience

• 7+ years of manufacturing experience with at least 2 years in a leadership or supervisory role.
• Experience in electromechanical assembly, kiosk manufacturing, ATM manufacturing, self-service technology, electronics, or related industries preferred.
• Strong understanding of manufacturing operations, production planning, and quality systems.
• Experience with new product introduction (NPI) and production ramp-up activities.
• Demonstrated success leading continuous improvement and Lean Manufacturing initiatives.
• Experience supporting root cause analysis, corrective actions, and process optimization.
• Proficiency with ERP/MRP systems and manufacturing reporting tools.
• Excellent written, verbal, and interpersonal communication skills.

Preferred Experience

• Experience manufacturing financial service kiosks, payment devices, gaming peripherals, or self-service customer-facing hardware.
• Familiarity with electrical testing, system configuration, software imaging, and final product validation.
• Knowledge of ISO, quality management systems, and structured problem-solving methodologies.

Keys to Success

• Building Collaborative Relationships
• Operational Excellence
• Decision Making
• Driving Results
• Continuous Improvement Mindset
• Leading Change
• Developing Talent
• Customer Focus
• Personal Accountability
• Safety Leadership

Pay

The estimated starting compensation range for this role is $70,000 – $90,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Other wellness programs, subject to eligibility requirements