Supervisor, Patient Solutions

Duties and Responsibilities

• Makes necessary changes in staffing based on day of week and other anticipated events
• Maintains collaboration among workers and resolves grievances
• Monitors productivity of customer service representatives and generates reports
• Monitors individual, team, and call center results to identify and act on both positive and negative performance trends
• Prepares composite reports from individual reports by direct reports
• Prepares work schedules and expedites workflow
• Studies and standardizes procedures to improve efficiency of direct reports
• Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions
• Answers questions and recommends corrective services to address customer complaints
• Performs other related duties as assigned by management

Supervisory Responsibilities

• Directly supervises all employees within the Patient Solutions Program(s)
• Carrries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviews, hires, and trains employees
• Plans, assigns, and directs work
• Appraises performance
• Rewards and disciplines employees
• Addresses complaints and resolves problems

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills: Microsoft Office Suite

Competencies

• Adaptability
• Customer Service
• Diversity
• Delegation
• Dependability
• Ethics
• Interpersonal Skills
• Judgment
• Leadership
• Planning/Organizing
• Problem Solving
• Professionalism
• Quality
• Teamwork
• Time Management
• Writing

Physical Demands and Work Environment

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity