Supervisor Patient Access / Greater Manchester Region Admn

Position Summary

The Patient Access Supervisor, under the direction of the Patient Access Manager, oversees the daily operations of the department to ensure prompt, accurate patient registration. This includes direct oversight of all front-end processes, and Essential Data Capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient liability.

Position Responsibilities

• Facilitates the daily operations of the department by scheduling and assigning work, identify and offer solutions for process improvement.
• Collections and trends data for training and development opportunities recommending and implementing changes as required.
• Responsible for staff regulatory, compliance education, enforcement of hospital and federal related policies.
• Serves as a role model by displaying the HHC H3W leadership behaviors.
• Provides departmental coverage as necessary.

Required Skills and Abilities

• Supervisory experience with ability to lead, supervise, coordinate and hold multiple staff accountable.
• Adaptability and work in a high pressure environment and exercise critical thinking skills.
• Strong communication skills required, both written and verbal.
• Excellent customer service skills.
• Strong problem solving skills and the ability to make decisions independently.
• Organizational skills and the ability to prioritize, multitask and delegate.
• Experience in self-directed activities and work teams.