Supervisor Patient Access-CHI Health Lakeside

About the Role

As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients. You will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services.

Responsibilities

• Research inquiries, complaints, and requests by internal/external customers and take appropriate steps to resolve errors or issues; communicate resolution to all interested parties.
• Monitor the annual budget to control overtime and facilitate compliance; keep higher-level management informed of all issues with potential budgetary impact.
• Participate in the development and implementation of new or revised guidelines, procedures, processes, and training materials to support assigned functions and ensure regulatory compliance.
• Ensure employees understand and apply internal guidelines appropriately; prepare internal communications regarding training, process changes, and assessments for department staff.
• Schedule, supervise, audit, and evaluate the work of assigned and/or clinic staff engaged in financial counseling, insurance verification, referrals, training, and other administrative support activities.
• Assist in identifying adequate staffing levels to meet budgetary and operational objectives; ensure staff are qualified and properly trained to perform assigned job duties.
• Interview job candidates and participate in employment and personnel decisions; orient employees and hold regular staff meetings to keep them informed of relevant matters.
• Approve timecards; communicate performance standards and evaluate employee performance.
• Counsel and mentor staff, providing constructive feedback and recognizing achievements; resolve technical issues referred by subordinates.
• Monitor and assess current operations/services to identify opportunities for performance and process improvements; provide recommendations to stakeholders and implement approved changes.
• Ensure staff receive necessary on-the-job training to enhance their understanding of performance improvement initiatives.

Requirements

• Bachelor’s degree in a related discipline.
• One year of related work experience demonstrating requisite job knowledge/abilities, or three years of work experience in the discipline demonstrating requisite job knowledge/abilities.

Preferred: Master’s degree in a related discipline.

About the Organization

CommonSpirit Health is one of the nation’s largest nonprofit Catholic healthcare organizations, delivering more than 20 million patient encounters annually through over 2,300 clinics, care sites, and 137 hospital-based locations, including home-based and virtual care services. With more than 157,000 employees, 45,000 nurses, and 25,000 physicians and advanced practice providers across 24 states, CommonSpirit contributes over $4.2 billion annually in charity care, community benefits, and unreimbursed government programs. The organization is committed to creating a more just, equitable, and innovative healthcare delivery system.

Pay

$24.27 - $36.10 per hour.