Supervisor Patient Access Center, Monday - Friday 8:00am-4:30pm
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections that have real content. The posting includes: About the role (maybe the introductory paragraphs about UMass Memorial Health, Everyone is a caregiver). Responsibilities (the list under I. Major Responsibilities). Qualifications (Licensure/Certification/Education II. Position Qualifications). Skills (maybe the list of skills under Experience/Skills Required). Benefits (signing bonus mention). Pay (Hiring Range). Schedule (Monday through Friday 8:00am-4:30pm). Also maybe "Supervises daily operation..." is part of responsibilities.
We need to avoid repeating job title as heading. No Job ID.
We must not include EEO boilerplate, navigation, application instructions, etc. Also remove duplicated lines.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to keep the details like hiring range, schedule, signing bonus note, etc.
We must not create sections with filler like "commensurate with experience". The posting includes "Hiring Range $53,580.80 - $96,428.80 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations." That's specific enough for Pay section.
Schedule: "Monday through Friday Scheduled Hours 8:00am - 4:30pm Shift 1 - Day Shift, 8 Hours (United States of America) Hours 40". Also later "Monday - Friday 8:00am-4:30pm". So schedule section.
Benefits: "This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process." That's a benefit (signing bonus). Could also include maybe other benefits not mentioned. We'll include Benefits section with that note.
Qualifications: Required Associate degree in business, healthcare, or related field. Preferred Bachelor’s degree.
Experience/Skills Required: list.
We need to separate Qualifications vs Skills? The instruction says use headings for Qualifications, Skills, etc. We can put education under Qualifications, experience/skills under Skills or Requirements. But we need to avoid duplication. Let's decide:
- About the role: intro paragraph about UMass Memorial Health, Everyone is a caregiver, mission, etc.
- Responsibilities: the bullet list under I. Major Responsibilities (the long paragraph). Could break into - items.
- Qualifications: Education (Associate degree required, Bachelor's preferred).
- Skills: Experience/Skills Required list (supervisory experience, etc.) plus maybe other skills like organization, interpersonal, etc.
- Benefits: signing bonus note.
- Pay: hiring range details.
- Schedule: schedule details.
We must not include sections with placeholder text. All have content.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to keep the exact phrasing? Probably we can keep the substance but not necessarily verbatim; but better to keep as close as possible.
We'll create
About the role
then with the paragraphs about Everyone is a caregiver, mission, etc. We'll combine the two paragraphs: "Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day." plus maybe the supervises daily operation sentence? Actually that is part of responsibilities. We'll keep that under responsibilities.
Responsibilities: we need to capture the list under I. Major Responsibilities. It's a long paragraph with many sentences. We'll break into bullet points for each responsibility. Let's extract:
- Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting.
- Evaluates workload across priorities and distribute and monitor the flow of work for an assigned group of employees.
- Ensures staff coverage and schedule.
- Serves as the point of contact for escalated phone calls, technical issues, and workflow questions.
- Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
- Manages the operations of the PAC to ensure optimal performance, patient, and provider experience.
- Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location.
- Oversees and monitors work queues and reports for the Patient Access Center.
- Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows.
- Manages work queues and reports to ensure appropriate productivity and quality standards are achieved.
- Organizes and maintains clear channels of communication with staff and exhibits appropriate communication with all levels of personnel.
- Responsible for supervising PAC personnel assigned
- Conducts onboarding and continuous training to ensure employees receive the appropriate skillset development and are appropriately trained.
- Ensures staff compliance with mandatory education and training.
- Ensures staff evaluations are completed according to defined PAC performance standards, account evaluation periods, and conduct disciplinary action process as appropriate.
- Holds individuals accountable to meet or exceed the performance and customer service standards.
- Provides support to management during challenging staff disciplinary action and / or termination discussions.
- Oversees collection of patient liabilities as appropriate.
- Participates in hiring process such as conducting interviews, recommendations for hiring and coordinate with the Manager and HR.
- Serves as the PAC liaison with assigned clinics and departments
- Collaborates and works closely with other clinic and departments to promote a harmonious relationship and atmosphere of teamwork and partake in process improvement initiatives.
- Assists the Manager to identify areas of opportunity and process improvement to improve communication channels, reduce hand-offs and access with the clinic.
- Serves within roles of the Scheduling Agent
- Handles patients, families and referring providers to schedule patient appointments.
- Scheduling scope includes multiple incoming phone calls from providers across multiple clinics/departments, practices across multiple campuses.
- Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
- As part of the appointment scheduling process, secures the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.
- Processes updates and corrections to patient insurance and demographic information.
- Collects patient liabilities prior to or on the date of service, as appropriate.
- Based upon appointment visit type, secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
- Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
- Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests, and primary care services.
- Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
- Position is a working managerial position. May perform duties of supporting staff when necessary.
That's a lot. We'll keep them as
- .
Qualifications: Education: Required Associate degree in business, healthcare, or related field. Preferred Bachelor’s degree.
Skills: Experience/Skills Required list:
- Minimum of 1+ years of supervisory experience in a health care environment required; or 2+ years of experience in scheduling services.
- 1-3 years of progressive management experience or demonstrated skills to succeed in office management.
- Performs holiday and/or weekend shift work, as well as after-hours coverage as required.
- Strong organization skills.
- Excellent interpersonal skills.
- Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
- Flexibility of schedule.
- Understanding of third-party payor and managed care requirements, procedures, and regulations.
- Understanding of primary, secondary, and tertiary insurance requirements, procedures, and regulations.
- Demonstrated knowledge of business office products.
- Demonstrated knowledge of medical terminology.
- Face-to-face and telephone customer service skills and experience.
- Ability to effectively communicate with a variety of internal and external customers.
- Ability to receive and express detailed information through oral and written communications.
- Ability to work in high volume, team-oriented environment.
- Ability to take directions and work independently.
- Ability to use specialized applications software and computers systems for patient registration and scheduling.
- Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
We'll include those as bullet list.
Benefits: signing bonus note: "This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process."
Pay: Hiring Range $53,580.80 - $96,428.80 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
Schedule: Monday through Friday Scheduled Hours 8:00am - 4:30pm Shift 1 - Day Shift, 8 Hours (United States of America) Hours 40. Also Monday - Friday 8:00am-4:30pm.
We'll combine: "Monday through Friday, 8:00 am – 4:30 pm (40 hours per week, Day Shift)."
Now produce HTML.
We must not include any extra text outside HTML. Ensure proper nesting.
Let's craft:
About the role
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Responsibilities
- Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting.
- Evaluates workload across priorities and distribute and monitor the flow of work for an assigned group of employees.
- Ensures staff coverage and schedule.
- Serves as the point of contact for escalated phone calls, technical issues, and workflow questions.
- Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
- Manages the operations of the PAC to ensure optimal performance, patient, and provider experience.
- Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location.
- Oversees and monitors work queues and reports for the Patient Access Center.
- Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows.
- Manages work queues and reports to ensure appropriate productivity and quality standards are
About the role
thenwith the paragraphs about Everyone is a caregiver, mission, etc. We'll combine the two paragraphs: "Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day." plus maybe the supervises daily operation sentence? Actually that is part of responsibilities. We'll keep that under responsibilities. Responsibilities: we need to capture the list under I. Major Responsibilities. It's a long paragraph with many sentences. We'll break into bullet points for each responsibility. Let's extract: - Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting. - Evaluates workload across priorities and distribute and monitor the flow of work for an assigned group of employees. - Ensures staff coverage and schedule. - Serves as the point of contact for escalated phone calls, technical issues, and workflow questions. - Resolves or escalates issues where appropriate and provides customer service recovery when necessary. - Manages the operations of the PAC to ensure optimal performance, patient, and provider experience. - Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location. - Oversees and monitors work queues and reports for the Patient Access Center. - Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows. - Manages work queues and reports to ensure appropriate productivity and quality standards are achieved. - Organizes and maintains clear channels of communication with staff and exhibits appropriate communication with all levels of personnel. - Responsible for supervising PAC personnel assigned - Conducts onboarding and continuous training to ensure employees receive the appropriate skillset development and are appropriately trained. - Ensures staff compliance with mandatory education and training. - Ensures staff evaluations are completed according to defined PAC performance standards, account evaluation periods, and conduct disciplinary action process as appropriate. - Holds individuals accountable to meet or exceed the performance and customer service standards. - Provides support to management during challenging staff disciplinary action and / or termination discussions. - Oversees collection of patient liabilities as appropriate. - Participates in hiring process such as conducting interviews, recommendations for hiring and coordinate with the Manager and HR. - Serves as the PAC liaison with assigned clinics and departments - Collaborates and works closely with other clinic and departments to promote a harmonious relationship and atmosphere of teamwork and partake in process improvement initiatives. - Assists the Manager to identify areas of opportunity and process improvement to improve communication channels, reduce hand-offs and access with the clinic. - Serves within roles of the Scheduling Agent - Handles patients, families and referring providers to schedule patient appointments. - Scheduling scope includes multiple incoming phone calls from providers across multiple clinics/departments, practices across multiple campuses. - Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. - As part of the appointment scheduling process, secures the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. - Processes updates and corrections to patient insurance and demographic information. - Collects patient liabilities prior to or on the date of service, as appropriate. - Based upon appointment visit type, secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. - Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place. - Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests, and primary care services. - Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities. - Position is a working managerial position. May perform duties of supporting staff when necessary. That's a lot. We'll keep them as
- .
Qualifications: Education: Required Associate degree in business, healthcare, or related field. Preferred Bachelor’s degree.
Skills: Experience/Skills Required list:
- Minimum of 1+ years of supervisory experience in a health care environment required; or 2+ years of experience in scheduling services.
- 1-3 years of progressive management experience or demonstrated skills to succeed in office management.
- Performs holiday and/or weekend shift work, as well as after-hours coverage as required.
- Strong organization skills.
- Excellent interpersonal skills.
- Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
- Flexibility of schedule.
- Understanding of third-party payor and managed care requirements, procedures, and regulations.
- Understanding of primary, secondary, and tertiary insurance requirements, procedures, and regulations.
- Demonstrated knowledge of business office products.
- Demonstrated knowledge of medical terminology.
- Face-to-face and telephone customer service skills and experience.
- Ability to effectively communicate with a variety of internal and external customers.
- Ability to receive and express detailed information through oral and written communications.
- Ability to work in high volume, team-oriented environment.
- Ability to take directions and work independently.
- Ability to use specialized applications software and computers systems for patient registration and scheduling.
- Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
We'll include those as bullet list.
Benefits: signing bonus note: "This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process."
Pay: Hiring Range $53,580.80 - $96,428.80 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
Schedule: Monday through Friday Scheduled Hours 8:00am - 4:30pm Shift 1 - Day Shift, 8 Hours (United States of America) Hours 40. Also Monday - Friday 8:00am-4:30pm.
We'll combine: "Monday through Friday, 8:00 am – 4:30 pm (40 hours per week, Day Shift)."
Now produce HTML.
We must not include any extra text outside HTML. Ensure proper nesting.
Let's craft:
About the role
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Responsibilities
- Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting.
- Evaluates workload across priorities and distribute and monitor the flow of work for an assigned group of employees.
- Ensures staff coverage and schedule.
- Serves as the point of contact for escalated phone calls, technical issues, and workflow questions.
- Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
- Manages the operations of the PAC to ensure optimal performance, patient, and provider experience.
- Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location.
- Oversees and monitors work queues and reports for the Patient Access Center.
- Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows.
- Manages work queues and reports to ensure appropriate productivity and quality standards are