Supervisor Patient Access Care ED

About the role

The Patient Access Care Supervisor is responsible for the daily operations of all functions and serves as the liaison between the patient and the facility. The Patient Access Supervisor integrates the department's services with the hospital's primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. They serve as a key promoter of process improvements, which strives to meet and exceed the needs of its customers.

Responsibilities

• Oversee daily operations of all patient access functions
• Act as liaison between patients and the facility
• Integrate department services with hospital primary functions
• Develop and implement policies and procedures that guide or support service
• Assess and improve department performance
• Ensure orientation and continuing education of departmental staff
• Promote process improvements to meet and exceed customer needs

Requirements

• High School Diploma or equivalent
• Five (5) years experience in access care, customer service or a related field
• Two (2) years supervisory experience OR demonstrated internal experience as a supervisor, senior access care rep, or Team Lead Access care

Qualifications

• Bachelor’s degree (preferred)
• Five (5) years experience in access care, customer service or a related field (preferred)
• Two (2) years supervisory experience (preferred)
• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) (preferred)

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
• Flexible plan options and coverage tiers
• Discounted childcare through Bright Horizons
• Voluntary benefits: pet insurance, legal services, identity theft protection
• PTO accrues from day one
• 403(b) retirement plan with company match
• Flexible spending accounts
• Access to financial advisors
• Up to $400/year in wellness rewards
• 24/7 EAP counseling and virtual mental health support
• Food pantry, PTO donation program, professional attire via the Classy Closet
• Access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, internal mobility
• Regular compensation reviews for market competitiveness and internal equity
• Located in New York’s Southern Tier with four‑season recreation, affordable living, top‑rated schools, minor league sports, craft brews, and proximity to the Finger Lakes, Catskills, and major Northeast cities

Pay

Compensation Range: $25.27 - $37.90 per hour, depending on experience

Schedule

Primary Work Shift: Day. Regular Scheduled Weekly Hours: 40.