Supervisor, Patient Access

Responsibilities

• Perform in accordance with system-wide competencies/behaviors.
• Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met.
• Identify problems; define alternatives and recommend practical efficient solutions.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Represent department in the absence of the manager.
• Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care.

Requirements

• Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR
• High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR
• equivalent combination of education and experience required.

Qualifications

• Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
• Prior working experience on personal computers and various office equipment.

Skills

• Knowledge of healthcare billing, registration, or patient business services.
• Ability to manage and oversee 24/7 operations.
• Effective problem-solving and decision-making skills.
• Interpersonal and communication skills.
• Insurance knowledge and familiarity with various healthcare plans.

Benefits

N/A

Pay

$X per hour, based on experience and qualifications.

Schedule

Primarily Monday–Friday, working from 3:00pm-11:30pm, with flexibility to assist with days, evenings, nights, weekends, and holidays as needed.