Supervisor Patient Access

Job Summary

Assists the Patient Access Department Market Manager in the direction of the daily activities of the Patient Access Department – to maintain department standards and achieve department goals. Responsible for overseeing and providing the organizational leadership and support for timely and appropriate patient arrival in the Rapid City Market.

Essential Functions

• Insurance verification, benefits and eligibility, patient communications, prior authorization and pre-certification; assures prerequisite clinical, logistical, and financial information is obtained, and communicates effectively with patients, caregivers, and physicians.
• Acts as a liaison between physicians, hospital clinics, nursing personnel, residents, etc. to optimize patient scheduling and care.
• Affirms orders and documentation required for scheduling, authorization, pre-certification and eligibility to ensure criteria are met according to payer requirements and scheduling policies.
• Supervises the management, retrieval and destruction of medical records within established guidelines.
• Aids in achieving the performance objectives of the hospital by following Revenue Cycle guidelines.
• Identifies and assists in tracking performance improvement initiatives.
• Maintains notes of positive and negative events and addresses appropriately in a timely manner.

Required Additional Requirements

• Education - High School Diploma/GED Equivalent in General Studies
• Prior Experience - 3+ years of Healthcare Experience; 3+ years of Supervisor Experience

Physical Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Description

Works with subordinates individually and cumulatively to counsel, coach, motivate, delegate, and mediate activities, interactions, and processes. As necessary, applies progressive discipline in accordance with policy.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

Corporate Services Division

Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.