Supervisor, Patient Access

Job Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.

Essential Functions

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Qualifications

• Education: Associate's Degree in Healthcare Administration required or related field of study required.
• Licenses and Credentials: Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required, supervisory experience 1-2 years preferred.
• Knowledge, Skills And Abilities: Strong leadership and communication skills; knowledge of healthcare regulations and patient privacy laws; ability to analyze data and make informed decisions; ability to work well under pressure and manage multiple tasks simultaneously; strong customer service orientation and commitment to providing excellent patient care.

Additional Job Details

• Remote Type: Onsite
• Work Location: 2014 Washington Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

EEO Statement

At Mass General Brigham, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate against employees or applicants based on race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected under law.