Supervisor Patient Access

Major Responsibilities

• Affords support to the Manager, Director, and AVP in achieving performance goals and standards set for Patient Access Departments.
• Assists in the training of all registrars in all aspects of patient access.
• Provides guidance and feedback on employee performance through rounds, audits, and screenings of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assists in managing the appropriate staffing of Patient Access areas.
• Assists in completing performance appraisals before the due date.
• Ensures accurate recording of employee time according to Advocate policies.
• Assures that all employees attend mandatory classes annually and documents their attendance.
• Represents Patient Access and Patient Financial Services at designated facilities to address operational issues.
• Manages daily cash transactions and valuables, including conducting regular audits as necessary.
• Produces various reports and provides feedback to the manager.
• Interacts with other Atrium departments as needed, particularly those impacted by the Patient Access process.
• Promotes a positive hospital image by adhering to the Atrium Core Values of Caring, Commitment, Integrity, and Teamwork.

Licensure, Registration, and/or Certification Required

Education Required

• A High School Diploma or equivalent

Experience Required

• Background in patient access and health insurance is required.
• Experience in healthcare billing, follow-up, and certification is preferred.
• Excellent communication skills and attention to detail are essential.
• One to three years of supervisory experience is preferred.

Knowledge, Skills & Abilities Required

• Knowledge of the principles of growth and development and the ability to respond to age-specific issues and data reflective of the patient’s status.
• Knowledge of current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and the ability to modify procedures accordingly to maintain compliance.
• Ability to communicate effectively and have sensitivity to teammate needs.

Physical Requirements and Working Conditions

• Must be able to push a patient in a wheelchair and maneuver it through areas including doors, up and down ramps and elevators.
• Must be able to respond quickly to medical statistics and emergencies occurring in Patient Access areas through physical support (i.e., escorting sick patients, rapid processing of accounts, labels, and armbands).
• This position spends a great deal of the day working from area to area and may be required to lift 20-50 pounds occasionally.
• Work is performed in an open office with some partitioned areas. Most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions either by phone or by other employees.
• Each employee has the responsibility to work in a safe manner.