*Supervisor (Part-time)

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education. Our teams interact directly with students, faculty, administration, alumni, and the general public to provide outstanding customer service and sell or rent books, general merchandise, and an array of products and services.

About the role

Barnes & Noble College is seeking a resourceful, driven, and customer-focused team member to work part-time as a Supervisor. This role involves assisting the management team, overseeing team members within a specific department or store in the absence of upper management, and delivering outstanding customer service to the academic community. The position requires availability to work on a weekly basis year-round, with schedules that may be set or vary to meet store needs.

Responsibilities

• Spend the majority of your time on the sales floor coaching and modeling exceptional customer service.
• Maintain a working knowledge of all store departments to provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints, escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects, ensuring proper execution of workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Minimum of 18 years of age.
• High school diploma or GED preferred.
• Outstanding customer service skills to match customers with products that meet their needs.
• Basic reading, writing, and accounting skills required.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Daily Pay earned wage access for all store employees.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after completing 1,000 hours worked in a 12-month period).
• Commuter benefits.

COVID-19 Considerations

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. Positions may require confirmation of vaccination in accordance with individual campus requirements. The use of face masks throughout the day and while on campus may also be expected or required.