Supervisor Outreach Laboratory

About the role

This position is responsible for the supervision of Lead Medical Technologists, Lead Medical Laboratory Technicians, Registered and Registry-Eligible Medical Technologists – Client Support, Registered and Registry-Eligible Medical Laboratory Technicians-Client Support, Technologist Associates Technician Aides, Lab Process Techs, Laboratory Support Specialist – Intake and Order Entry, Laboratory Customer Support Specialist I, and Lab Tech Rep in the PLP (Preferred Lab Partners) HUB.

Responsibilities

• Interviews, orients, schedules, trains, and supervises outreach staff.
• Edits and approves employee time records.
• Counsels employees on performance issues.
• Develops and implements new equipment and procedures.
• Serves as a liaison between the laboratory and its customers.
• Investigates, troubleshoots, and resolves customer concerns.
• Works with lab managers and external sources to develop solutions and minimize issues.
• Documents concerns and prepares QA reports.
• Assesses customer satisfaction and enhances services.
• Maintains positive relationships with customers and staff.
• Maintains and updates materials.
• Adjusts workflows to improve efficiency and accuracy.
• Provides training and information for customers and staff.
• Writes procedures and conducts in-services.
• Monitors monthly call reports and call logs to improve response times and staffing levels.

Requirements

• Bachelor’s degree in Medical Laboratory Science or a Chemical, Physical, or Biological Science.
• Certification as a Medical Technologist (MT) by one of the following: AAB, ASCP, ASCPi, AMT, or CSMLS.
• 1+ year of lab experience preferred but not required.

Qualifications

• Experience working in a laboratory setting.
• Strong organizational and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of regulatory requirements and compliance.

Skills

• Leadership and supervisory skills.
• Customer service and relationship management.
• Technical knowledge of laboratory operations.
• Problem-solving and troubleshooting abilities.
• Effective communication and documentation skills.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits.

Pay

The salary range for this position is $75,000 - $90,000 annually.

Schedule

The position is full-time (80 hours bi-weekly) and operates on a day shift.