Supervisor, Operations Processing

Description

We are looking for an Operations Processing Supervisor to lead a high-performing payments team in a fast-paced financial servicing environment. In this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.

What You’ll Do

• Lead daily processing operations and manage team workflow priorities
• Coach and develop Processing Specialists through feedback and performance support
• Monitor service levels, processing accuracy, and operational trends
• Resolve escalated customer, client, and internal processing issues
• Partner with cross-functional teams to improve workflows and service delivery

What To Expect In This Role

• Work in a fast-moving environment with changing priorities and deadlines
• Balance team leadership with hands-on operational problem solving
• Manage processing volume fluctuations while maintaining quality standards
• Communicate frequently with employees, leaders, and internal partners

What You Bring – Required

• 2+ years of leadership experience in operations, servicing, processing, or a call center environment
• 5+ years of experience in loan processing, payments processing, financial operations, or related servicing work
• Strong communication and problem-solving skills
• Ability to manage deadlines and maintain accuracy in a high-volume environment

What You Bring – Nice To Have

• Experience reviewing consumer loan documentation
• Experience coaching employees in a production-based environment
• Familiarity with workflow management systems, ticketing tools, or operational reporting

Success Looks Like

• Improve processing accuracy and turnaround times
• Build strong team accountability and performance consistency
• Reduce escalations through proactive issue resolution
• Identify and implement workflow improvements that increase efficiency
• Maintain service levels while supporting a positive team environment

Why Goal Solutions

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long-term incentives

Apply

If you enjoy leading people, solving operational problems, and improving processes in a production-driven environment, apply now.