Supervisor, Operations

About the role

As the Supervisor of Operations, you will oversee the day-to-day operations of one of Sollis Health’s concierge emergency facilities. You will ensure smooth operations and that Sollis members receive exceptional service and care. You will work on the Operations management team and lead the daily activities of the center.

Responsibilities

• Supervise the performance of clinic staff including Front Desk Coordinators, Patient Care Associates, Radiology Techs, Lab Specialists, and other support staff; provide performance reviews and corrective action plans as needed.
• Provide coverage to the front desk as needed.
• Oversee workflows for the front desk, lab, radiology, and general patient flow throughout the clinic.
• Act as the primary point of contact for any patient or employee concerns, escalating to the senior Operations leadership team as needed.
• Assist in maintaining inventory of supplies for the site, partnering with Nursing leadership to ensure all items are stocked.
• Create staff schedules for clinical and operations, complete bi-weekly payroll, and perform daily reconciliations of timecards for employees at your site.
• Facilitate a culture of high-quality patient experience through exceptional and responsive encounters with Sollis members.
• Partner cross-departmentally with peers and leaders to increase efficiency and provide high-quality services.
• Train new and existing staff on updated and new company policies.
• Assess and manage vendor relationships and negotiate cost-effective contracts.
• Lead team meetings and in-service training.
• Perform related duties as assigned.

Requirements

• Bachelor’s degree required and a Medical Assistant certificate.
• 3+ years of relevant experience in a professional environment, preferably within healthcare, startup, or related company.
• 1+ year of previous leadership experience.
• Excellent written and verbal communication skills.

Skills

• Ability to juggle multiple calls at once.
• Ability to work well under pressure.
• Ability to treat confidential medical information with care and discretion.
• Experience interfacing with senior-level executives and high-profile clientele.
• Ability to establish businesslike and courteous rapport in all relationships.
• Self-motivated with strong attention to detail.
• Solid organization and time management skills.

Pay

Compensation range: $65,000–$80,000 per year. This is the anticipated rate Sollis Health reasonably expects to pay candidates for this position in California. Actual pay depends on factors including years of experience, location, and education.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We deliver on the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and terms. Our members never wonder if it’s a “real” emergency—they simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis ensures members receive expert concierge care anytime, anywhere.