Supervisor Operations - Annapolis (Primary Care)

About The Job

General Summary of Position

Affords support to the management and coordination of patient care services within the office to ensure high-quality care and efficient service to patients.

Primary Duties And Responsibilities

• Contributes to the achievement of established departmental goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Assists in the recruitment process under the direction of the Practice Administrator, selecting, orienting, and training staff to meet practice goals and objectives, ensuring quality care and optimal performance.
• Assists with managing the financial performance of the office/departments by accurately completing payroll processes, purchase order processes, evaluating work RVU activity, and budget variances to achieve best practice benchmarks and ensure operational viability.
• Assists with overseeing daily operations and services by actively problem-solving and communicating essential data to physicians and staff to ensure services are effectively rendered in an efficient working environment.
• Maintains a regulatory/compliance environment by following organizational policies and procedures and ensuring that mandatory training programs are effectively implemented to ensure compliance with state, local, and federal standards and regulations.
• Maintains current knowledge of healthcare issues, standards of practice, CPT/ICD-9 codes, and professional group activities to facilitate effective planning and management.
• Manages and develops employees by delivering effective and timely coaching and counseling sessions with direction from the Practice Administrator, following established policies and procedures to increase productivity, enhance retention, reduce turnover, and create a cohesive and productive working environment that aligns with the practice's goal of high-quality care and service.
• Proactively supervises the information and patient flow among patients, physicians, staff, and departments to monitor and maximize activity while assisting the management team in overseeing office/hospital schedules to maximize schedule capacity.
• Promotes Cardiology Associates by interacting with patients, physicians, referring physician offices, payors, and vendors by providing information on services and programs in a positive and professional manner to maintain and improve the success of the practice.
• Supervises facilities and equipment by maintaining appropriate contacts to resolve issues and ensure a safe working environment for physicians and staff.
• Supervises the billing performance of the office/hospital by effectively implementing collections policies and bad debt processes to ensure authorizations, fee tickets, charge auditing, kept appointments, and daily deposit tickets are accurate and processed in a timely fashion to ensure maximum reimbursement of rendered services and achieve established benchmarks.

Minimal Qualifications

• High School Diploma or GED required
• Bachelor's degree preferred
• 3-4 years progressive experience in a health care setting; experience working with physicians required
• No special certification, registration, or licensure required

Knowledge, Skills, and Abilities:

• Organizational problem-solving, interpersonal, oral, and written communication skills
• Knowledge of healthcare and CPT coding regulations

Pay

USD $59,820.00 - USD $101,836.00 /Yr.