Supervisor, Operations-3.0/7.0

Location: USA – Lancaster, Lyndon B Johnson Fwy
Division: Solutions
Time Type: Full Time

Responsibilities

• Conduct staff meetings to review daily/weekly work activities and plan continuous improvement.
• Keep senior management and client representatives informed of critical operational issues.
• Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Manage operations to meet prescribed productivity and service goals and comply with the site’s operating agreement with the client.
• Implement and report ongoing cost‑saving measures; provide ideas for more efficient operations.
• Meet all client‑specified KPIs and comply with quality system requirements.
• Apply sound communication and motivational techniques; create programs to fairly supervise, counsel, and discipline team members.
• Provide direction and support to Human Resources; assist in hiring, training, and professional development programs.
• Participate in performance evaluation processes for promotions, wage increases, and other HR activities.
• Oversee training and evaluation of warehouse staff.
• Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions; assess priorities and assign duties.
• Review pending jobs or trends, reorganize warehouse space, and adjust supplies, equipment, or staffing as needed.
• Train new staff or delegate training to experienced team members; assess trainee progress.
• Monitor quantity and quality of jobs throughout the day, providing guidance as necessary.
• Assign supervisory duties to experienced leads for lower‑level staff; keep management advised of progress or problems.
• Hold regular meetings with warehouse staff to assess overall status, discuss improvement ideas, and share new developments.
• Assist in physical operations as needed.
• Leverage the right people at the right time to deliver results.
• Maintain high motivation in team members to ensure top‑level customer satisfaction.
• Provide growth and development opportunities for team members and conduct annual performance reviews.
• Support adherence to Standard Operating Procedures (SOPs) and train team members on corporate and client SOPs.

Requirements

Education & Experience

• High school diploma or GED.
• 3 years experience in logistics, distribution, or a related environment.
• 1 year experience in a supervisory role.
• Preferred: Prior MHE certification or knowledge of basic MHE operation.

Skills & Abilities

• Proficient in Microsoft Office (Excel, Word, PowerPoint), RF scanners, and WMS functions.
• English reading, writing, and verbal communication.
• Basic to intermediate mathematical skills for verifying quantities and inventory.
• Strong attention to detail, accuracy, and timely task completion.
• Excellent organizational, personnel, and communication skills.
• Effective leadership, supervision, and planning abilities.
• Flexibility to work nights, weekends, and overtime as required.
• Willingness to participate in cross‑training and serve as backup in multiple areas.
• Ability to adapt to change and thrive in a fast‑paced environment.
• Physical ability to work in unregulated warehouse temperatures (mild to moderate).

Physical Demands

• Occasional bending.
• Frequent walking and standing.
• Constant sitting.
• Ability to lift, carry, push, or pull 11–20 lb.
• Reach above shoulder, squat, or kneel as needed.

Work Environment

The role involves rare exposure to fumes, airborne particles, or toxic chemicals. Noise levels are typically low to moderate.

Pay

Base pay range: $80,000 – $80,000 Annual. Actual compensation will be determined based on experience, skills, education, certifications, and geographic location.

Benefits

Information about DSV’s benefits offerings, eligibility, coverage options, and plan details is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division.