Supervisor - OpenData Research Center

About the role

Provide daily personnel supervision and performance management of a Data Stewardship team. Ensure that data stewardship goals for speed and accuracy of resolving records are attained. Monitor the work of the Data Stewardship team and ensure productivity. Utilize metrics reports to ensure data steward performance and quality. Assess and monitor the daily resource allocation and workflow management to meet project deadlines and changing priorities. Attend regular supervisor staff meetings and be able to discuss team goals and progress. Additionally, provide hands-on stewardship of customer data change requests and other customer-facing work requests. Conduct team meetings to align with Research Center objectives and goals.

Responsibilities

• Provide daily personnel supervision and performance management of a Data Stewardship team
• Ensure that data stewardship goals for speed and accuracy of resolving records are attained
• Maintain and improve the efficiency of the Data Stewardship team
• Utilize metrics reports to ensure data steward performance and quality
• Assess and monitor the daily resource allocation and workflow management to meet project deadlines and changing priorities
• Attend regular supervisor staff meetings and be able to discuss team goals and progress
• Provide hands-on stewardship of customer data change requests and other customer-facing work requests
• Conduct team meetings to align with Research Center objectives and goals

Requirements

• Prior Supervisor experience or Team Lead experience is required
• Strong coaching and development skills
• Proven track record of improving the performance of teams and individuals
• Computer experience including proficiency in Windows, Internet searches, and MS Office (PPT and Excel)
• Highly organized, extremely attention to detail, and focus on quality
• Able to work independently
• Strong analytical skills, able to interpret data reports
• Can learn quickly, problem-solve, and multi-task
• Excellent communication skills
• Must be able to travel 2-3 times per year for Research Center Co-Working events in Radnor, PA for 4 days for each event
• Call Center or Data Center experience in a supervisory role
• Experience working with healthcare and /or healthcare-related data and/or the life sciences
• SQL knowledge is a plus
• French or Spanish language proficiency

Qualifications

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Skills

• Strong leadership and supervisory skills
• Ability to manage multiple tasks and projects simultaneously
• Proficiency in Microsoft Office Suite
• Attention to detail and organizational skills
• Ability to communicate effectively both verbally and in writing
• Ability to work independently and as part of a team
• Knowledge of SQL (plus)
• Language proficiency (French or Spanish)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $40,000 - $60,000

Schedule

Full-time, remote work

Benefits

• Retirement programs
• 1% charitable giving program
• Company-paid holidays
• Medical, dental, and vision insurance
• Flexible PTO

Additional Information

Veeva is a Public Benefit Corporation (PBC), which means we consider the interests of customers, employees, and the community in addition to shareholders' interests. Veeva supports charitable causes through its 1% Veeva Giving program, where each employee contributes 1% of their base salary annually to support non-profit organizations of their choice.

Work Environment

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Equal Opportunity Employer

Veeva is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We are proud to be an Equal Employment Opportunity (EEO) employer and make all hiring decisions based on merit.