Supervisor (open availability, Hudson Yards)

Magnolia Bakery opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996. Since then, the brand has expanded to multiple U.S. cities, a nationwide e‑commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging grocery business in the United States.

Role Overview

Lead the front‑of‑house staff to successfully uphold the core values of Magnolia Bakery’s Mission Statement, consistently presenting and promoting brand integrity, product quality, and customer service standards.

Key Responsibilities

• Work directly with the manager on duty to support, direct, and motivate staff.
• Maintain open lines of communication with management and staff to ensure smooth information flow and efficient bakery operation.
• Assist management with scheduling of breaks and meal periods; support adherence to policies, procedures, and job assignments.
• Train staff on company processes, policies, procedures, and job assignments.
• Perform regular daily store activities such as opening and closing procedures.
• Provide excellent customer service by assisting customers in person or on the phone and answering product and order inquiries.
• Demonstrate teamwork by leading by example and working side‑by‑side with the bakery team.
• Ensure each customer receives exceptional service by greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of exceptional customer service.
• Effectively direct and lead staff to deliver consistent, high‑quality service.
• Resolve customer problems with a sense of urgency.
• Help create a development plan for each front‑of‑house employee to maintain full individual potential.

Physical Demands and Work Environment

• Standing and walking for periods of 3‑5 hours without a rest break.
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
• Continuous talking and hearing in communication with guests, coworkers, and management.
• Continuous near vision and depth perception; manual dexterity to use and operate necessary equipment.

Qualifications & Ingredients For Success

• Minimum of one (1) year of supervisory experience overseeing 10 or more employees in a food‑service or retail environment.
• Leadership skills with a strong ability to inspire and motivate a diverse group of individuals.
• Excellent communication, supervisory, and customer service skills.
• Problem‑solving and troubleshooting abilities.
• High‑energy individual able to work in a fast‑paced environment.
• Adherence to policies and procedures.
• Clear understanding of role expectations and ability to work within defined boundaries.