Supervisor of Veterinary Assistants - Emergency & Critical Care

About the role

The Supervisor of Veterinary Assistants – Emergency & Critical Care is a hands-on, working leadership role within a fast-paced ECC service. This position serves as the primary point of contact for veterinary assistants and volunteers, helping guide daily workflow, support staff development, and maintain a positive, organized, and efficient hospital environment.

Responsibilities

• Serve as the primary operational lead for veterinary assistants and volunteers assigned to ECC.
• Provide direct, hands-on supervision on the floor during shift hours.
• Support daily staffing flow, assignment coverage, and operational coordination for the service.
• Aid in hiring by participating in recruitment, interviews, candidate evaluation, and onboarding of new veterinary assistants.
• Carefully coordinate scheduling, including shift coverage, staffing needs, time-off planning, and adjustments based on hospital demand.
• Support payroll processes by reviewing timekeeping accuracy, addressing corrections, and helping ensure timely payroll submission.
• Lead orientation and training for new veterinary assistants and volunteers.
• Develop staff through ongoing coaching, mentorship, and skill-building in basic to advanced technical tasks.
• Conduct regular employee one-on-one meetings to support performance, engagement, accountability, and professional growth.
• Foster a positive work environment through clear communication, recognition, support, and follow-through.
• Organize and participate in team meetings, huddles, and service updates to keep staff informed and aligned.
• Plan and coordinate veterinary assistant appreciation events and team-building activities.
• Serve as a communication bridge between assistants, technicians, doctors, and leadership.
• Promote teamwork, professionalism, and accountability across the ECC service and related departments.
• Maintain visibility and accessibility to staff as a working supervisor who leads by example.

Requirements

• Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Qualifications

• Previous veterinary experience required, preferably in emergency and critical care.
• Strong knowledge of veterinary nursing care and technical support practices.
• Prior leadership, training, or supervisory experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to remain calm, adaptable, and professional in a high-volume clinical setting.
• Demonstrated ability to mentor others and support a positive team culture.
• Comfortable managing multiple priorities while staying actively engaged on the floor.

Skills

• Leadership
• Teamwork
• Communication
• Time Management
• Conflict Resolution
• Staff Development

Benefits

• Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, push, pull, twist and stand for an extended period of time.

Pay

$20-$25 per hour, based on credentialing and experience plus up to 30% differentials.

Schedule

Rotating shifts to accommodate the needs of the emergency and critical care service.