Supervisor, Merchandise

About the role

Busch Gardens is a place of thrills, fun, and positive, lasting memories. This is where you can make a difference!

Responsibilities

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management, expense controls).
• Assist with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Aid in in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Oversee the scheduling process of assigned locations and edit Ambassador timecards as needed.
• Maintain facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

Requirements

• At least 18 years old
• High School Diploma or GED
• At least one (1) year leadership experience
• Theme park of high-volume retail experience preferred
• Proficient in all Microsoft Office programs
• Self-starter with excellent organizational and time management skills
• Excellent problem solving and conflict resolution skills
• Ability to adjust quickly to ever changing business demands
• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time
• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time
• Ability to work in all weather conditions: sun, extreme heat, cold, rain
• Ability to perform all types of cleaning duties, including use of cleaning chemicals

Qualifications

• Bilingual in English and Spanish preferred
• Knowledge of the theme park industry
• Experience with point of sale systems
• Experience with inventory management systems

Skills

• Customer Service
• Leadership
• Time Management
• Problem Solving
• Conflict Resolution

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

$16.00/hr

Schedule

Busch Gardens is open 365 days a year. Candidate must be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.

Perks

• Comprehensive benefits package
• Opportunities for growth and development
• Work-life balance with flexible hours
• Team-oriented environment

Equal Opportunity Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.