Supervisor, Long-Term Services & Supports (LTSS)

Will cover Adams, Columbia, Marquette, & Waushara Counties, WI.

About the role

Leads and supervises a multidisciplinary team of healthcare services professionals supporting members with long-term services and supports (LTSS) needs—ensuring members reach desired outcomes through integrated delivery and coordination of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.

Responsibilities

• Oversees team responsible for delivering long-term services and supports (LTSS) member care.
• Functions as a hands‑on supervisor, providing direction and guidance to the LTSS care coordination team and ensuring timely delivery of appropriate, quality services and compliance with regulatory timelines.
• Manages staff LTSS caseloads and assigns cases appropriately, considering complexity of medical or psychosocial needs, licensure requirements, and care manager experience.
• Oversees staff use of the electronic case management documentation system, ensuring compliance with Molina processes, standard documentation styles, regulations, and HIPAA.
• Arranges and facilitates staff training as needed.
• Identifies improvement potential and develops process and procedure improvements in collaboration with leadership.
• Serves as a resource to service coordinators for cases requiring social service interventions, complex needs, or high‑risk complications.
• Monitors clinical and non‑clinical team activities to facilitate an integrated care approach with individualized service plans.
• Assists leadership with state‑specific LTSS reporting requirements.
• Participates in internal and external work committees designed to enhance work performance.
• Collaborates with healthcare services leadership to ensure adequate staffing and service levels for LTSS membership.
• Maintains member and customer satisfaction by implementing and monitoring staff productivity and performance indicators.
• Promotes multidisciplinary collaboration, provider outreach, collaboration with county social workers or other assigned care managers, and engagement of family and caregivers to enhance continuity of care.
• Oversees interdisciplinary care team (ICT) meetings.
• Hires, trains, develops and manages the team; demonstrates accountability for team performance and achievement of department‑specific goals.
• Local travel may be required based upon state/contractual requirements.

Requirements

• At least 5 years of experience in health care, including at least 2 years in a health care delivery network supporting LTSS and in‑home supportive services (IHSS), or an equivalent combination of education and experience.
• Clinical licensure or certification (RN, LPN, LVN, LCSW, APSW, CHES, LPC, LPCC, LMFT, PhD or PsyD) required only if mandated by state contract, regulation, business model, or licensing board; license must be active and unrestricted in the state of practice.
• Knowledge and experience with disability and senior access issues.
• Demonstrated knowledge of community resources.
• Proactive and detail‑oriented.
• Ability to work within a variety of settings and adjust style as needed, working with diverse populations, personalities, and personal situations.
• Ability to work independently with minimal supervision and demonstrate self‑motivation.
• Responsive communication skills and ability to remain calm in high‑pressure situations.
• Ability to develop and maintain professional relationships.
• Strong time‑management and prioritization skills; ability to focus on multiple projects simultaneously and adapt to change.
• Ability to work cross‑functionally within a highly matrixed organization.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite and applicable software programs.

Preferred qualifications

• Management/leadership experience.
• Experience working with in‑home supportive services (IHSS), public authorities, and community‑based organizations (CBOs).

Pay

Pay Range: $66,456 – $129,590 annually. Actual compensation may vary based on geographic location, work experience, education, and/or skill level.