Supervisor, Learning Commons

Department: Metro Learning Commons • Location: Metropolitan Campus • Reports to: Campus Director, Learning Commons • Full-time, non-union support staff position.

About the role

Responsible for management of the daily operations of the Learning Commons, including staff recruitment, hiring, development, orientation, and training. Monitors departmental activities to ensure adherence to established financial and personnel policies, procedures, and guidelines.

Responsibilities

• Direct supervision of support staff, coordination of work schedules, workflow management, and assignment of special projects.
• Staff development, orientation, and training; recruitment and hiring; recommending disciplinary action; completing performance evaluations.
• Knowledgeable with both part-time and full-time union contracts as they relate to daily operations of the department.
• Monitors budget activities, reconciles variances, advises Associate Director/Director as necessary, and assists with the preparation of the annual budget.
• Ensures adherence to established financial and personnel policies, procedures, and guidelines.
• Accurate billing of fees recorded with the Business office.
• Ensures proper handling of the cash drawer and safe closing procedures by Learning Commons staff.
• Provides outstanding customer service to Learning Commons patrons and resolves issues that arise in daily operations.
• Coordinates activities with other departmental supervisors and counterparts at other campuses to maintain standard operational procedures, staff training and development, budget initiatives, college-wide reporting, documentation, and special projects.
• Represents the department by participating in internal and external committees and associations.
• Coordinates the collection and development of data for departmental reports and studies; recommends for internal and/or external distribution.
• Participates in the development, review, and ongoing maintenance of all unit procedures and systems.
• Manages reserved materials and media acquisitions to provide manuscripts, readings, films, videotapes, and other media used in direct instruction of students as requested by faculty.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in a related field. Significant related experience may substitute for education.
• Minimum of three years of demonstrated experience providing library and/or technology support in a similar environment.
• Demonstrated experience developing and providing training materials/programs.
• Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others.
• Demonstrated experience monitoring a business area’s budget.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

Skills

• Working knowledge of Learning Commons concepts, practices, and procedures with the ability to apply them in varied situations.
• Ability to work evening and/or weekend hours as needed to ensure Learning Commons coverage during all hours of operation.
• Ability to effectively complete work assignments independently.
• Excellent organizational and prioritization skills with demonstrated attention to detail.
• Creativity and initiative.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Ability to adjust to changing priorities and respond appropriately to deadlines.
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes.
• Proven leadership skills and ability to foster a team environment and work collaboratively.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Critical thinking with ability to identify and implement efficiencies within daily operations.
• Demonstrated basic project management skills.
• Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to collaborate, persuade, gain cooperation, and acceptance of ideas on significant projects.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Sensitivity to respond appropriately to the needs of students and the community.

Preferred Qualifications

• Master’s Degree in a related field.
• Demonstrated experience working in a public/academic library/computer service-based setting.
• Demonstrated experience utilizing an online financial/budgeting system.
• Familiarity with media equipment and associated technology.
• Data management and presentation software skills.
• Demonstrated basic proficiency with Blackboard.
• Demonstrated basic proficiency with the Banner System.

Physical Demands / Working Conditions

The work is performed in a normal, professional office environment; the work area is adequately lighted, heated, and ventilated. The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; climbing stairs and ladders; and carrying of various items and equipment. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Pay

Target starting salary range: $50,000 to $60,000. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirements.

Schedule

Monday–Thursday 10:30 am – 7:00 pm and Friday 8:30 am – 5:00 pm. Hours may vary based on departmental needs.