Supervisor, IT Service Delivery

About the role

The primary purpose of this position is to act as a technical hands-on leader for delivering IT/desktop support at assigned Integer locations, by driving operational excellence and efficiencies.

Responsibilities

• Provides leadership for the respective IT Client site support team to meet site requirements, organizational goals and customer expectations.
• Works closely with all roles within Technology Services to determine business technology, productivity, and process needs.
• Affords assistance in the development and implementation of Technology Services objectives.
• Acts as a business liaison and IT coordinator for site technology projects and implementations.
• Manages the technical aspects of projects and changes depending on subject and need.
• Acts on information requests and coordination of IT responses related to site Quality or customer audits.
• Assists with new site technology requirements and researches or coordinates with other IT team members as needed.
• Performs analysis and feedback related to IT projects impacting the sites.
• Assists in resource and cost estimates.
• Manages subordinates in a manner that fosters a self-directed and collaborative team approach.
• Provides strong leadership and mentoring of client services staff in a manner that fosters continuous improvement while providing direction for day-to-day operations.
• Evaluates site needs and impacts for any proposed changes and raises risk awareness for proposed IT changes to ensure a positive overall user experience.
• Manages site PC related stock levels and coordinates provisioning of local PC related assets.
• Drives and coordinates the annual PC refresh process for assigned sites.
• Keeps up to date with advances in desktop and related IT technology to meet the businesses' strategic goals.
• Assists in the development of technology roadmaps and lifecycles, partnering with site business, vendors and suppliers.
• Ensures comprehensive documentation exists for all implemented systems within assigned area of responsibility.
• Serves as a member of the incident, problem and change management team.
• Participates in IT’s Architecture Review Board (ARB).

Qualifications

• Minimum Education: Bachelor’s degree in Information Technology or related discipline, or with equivalent work experience.
• Minimum Experience: 7+ years of related experience providing IT desktop support for a manufacturing environment in a multi-site Microsoft Windows environment.

Skills

• Well-developed written and verbal communication skills.
• Strong attention to detail and logical approach to work.
• Strong customer service and collaboration skills.
• An active interest in learning and maintaining technical skills and knowledge.
• The ability to investigate, identify and solve problems quickly and efficiently.
• Strong leadership ability and ability to work successfully with many high priority demands.
• Solid understanding of Windows desktop, server and LAN/WAN networking technologies.
• Deep experience with the IT needs of site manufacturing environments.

Benefits

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.