Supervisor - IT Field Support Services

About the role

The Supervisor - IT Field Support Services manages a team of Field Support personnel who support and maintain all IT hardware and infrastructure located in all UNITED locations. This role requires supervisory responsibilities, managing resources, and ensuring high availability of all UNITED IT systems and devices.

Responsibilities

• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance
• Address complaints and resolve problems
• Builds positive associate morale
• Manage the processes for all Field IT Support Services including, assigning resources, managing schedules, and managing resources and career development
• Manage, coaching and mentor Field IT Support personnel and working with peers across the Corporate IT organization to ensure high availability of all UNITED IT systems and devices
• Aid to define annual goals, evaluate performance, and prepare career development plans
• Support and maintain the Windows PC environment and the associated desktop and laptop computing hardware and software, as well the networking infrastructure and hardware if necessary
• Aid and support the Corp Manager-IT Field Support Services in the administration and billing of all communications services
• Perform appropriate duties as assigned by management

Requirements

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• Strong skills and experience in business analysis, project management, people management and customer management
• Bachelor’s degree or 5-10 years of Information Technology experience; or combination of education and experience

Qualifications

• Position will be required to comply with the CCBCU Personal Protective Equipment Program
• Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

Skills

• Leadership and Organizational Skills
• Business Analysis
• Project Management
• People Management
• Customer Management

Benefits

• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle

Pay

• Competitive Compensation

Schedule

• 8:00 AM - 5:00 PM Monday - Friday, Nights/Weekends (as needed)