Supervisor, Integration Service

Who We Are

At ThrivePass, we're on a mission to help employees and businesses Thrive because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter. We don't just talk about culture, we build it. Everything we do is rooted in our CARE values: Courageous – We embrace new challenges and fresh ideas.
Accountable – We show up as our true selves and value transparency.
Resourceful – We find creative solutions and make things happen.
Engaged – We hold ourselves accountable and take pride in our work.

What You'll Do

• Lead, coach, mentor, and develop a team of data integration professionals, including onboarding, training, performance management, and career development.
• Manage team workload, priorities, and resource allocation to meet project timelines and service expectations.
• Oversee the implementation, maintenance, monitoring, and support of EDI, API, and other data exchange solutions.
• Serve as an escalation point for complex integration issues and support effective troubleshooting and root-cause resolution.
• Drive process improvement, standardization, automation, and workflow optimization across Data Services operations.
• Partner cross-functionally with Client Success, Implementation, Product, Engineering, and Operations to deliver effective integration solutions and client outcomes.
• Maintain operational documentation, controls, and processes that support quality, consistency, and scalability.
• Monitor team performance and operational metrics to identify trends and opportunities to improve service delivery.
• Foster a culture of accountability, collaboration, continuous learning, and problem-solving.

What You Bring

• A hands-on leader who can combine technical understanding with strong people leadership and operational execution.
• A track record of coaching, mentoring, and developing technical or operational teams.
• Strong working knowledge of EDI, APIs, data exchange, integrations, or related technologies.
• Ability to translate technical issues and requirements for both technical and non-technical audiences.
• Strong analytical and troubleshooting skills with an ability to identify root causes and sustainable solutions.
• Experience improving workflows, processes, resource allocation, or team effectiveness.
• Strong communication and cross-functional collaboration skills.
• Ability to manage competing priorities and make sound decisions in a fast-paced environment.
• A proactive, continuous-improvement mindset with strong ownership and follow-through.

Must Haves

• 5+ years of experience working with EDI, APIs, data integrations, data exchange, or similar integration technologies.
• 1+ years of people leadership experience, including supervising, coaching, mentoring, or training team members.
• Experience implementing, maintaining, supporting, or troubleshooting data integrations.
• Working knowledge of common data formats and integration methods, such as EDI, JSON, XML, fixed-width files, APIs, or similar technologies.
• Demonstrated experience improving operational processes, workflows, resource utilization, or service delivery.
• Strong written and verbal communication skills with the ability to collaborate across technical and business teams.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.

Nice to Have

• Experience within benefits administration, HR technology, payroll, healthcare technology, financial technology, PEO, or another high-volume transaction/data environment.
• Familiarity with employee benefits such as HSA, FSA, HRA, COBRA, commuter, lifestyle, or wellness programs.
• Experience with benefits enrollment or eligibility data exchanges.
• Experience with 834, 837, or other healthcare/benefits EDI transactions.
• Experience with PrismHR, Worklio, isolved, or similar platforms.
• Experience leading automation, system implementation, or large-scale process improvement initiatives.
• Bachelor's degree or equivalent practical experience.

What Success Looks Like

• Delivering reliable, accurate, and scalable integration solutions.
• Meting or exceeding team KPIs and operational performance goals.
• Building and developing a high-performing team through coaching and accountability.
• Identifying opportunities for efficiency and implementing meaningful operational improvements.
• Creating strong partnerships across departments that support exceptional client experiences.
• Demonstrating ThrivePass CARE values in leadership, decision-making, and daily interactions.

Why You'll Love Working Here

• Competitive salary range of $85,000 to $105,000 annually.
• Opportunities for career growth, leadership development, and continuous learning.
• A culture that values Courage, Accountability, Resourcefulness, and Engagement.
• A collaborative team environment where innovation and improvement are encouraged.
• Comprehensive benefits designed to support employee well-being.
• An inclusive workplace where all employees are respected, valued, and empowered to succeed.