Supervisor, Infrastructure Design

The Network and Communication Services (NCS) unit is searching for a Supervisor of the Infrastructure Design Team who will manage the team supporting the voice and data infrastructure at the University at Buffalo. This campus‑based position offers the possibility of hybrid work and requires mentoring and developing employees, creating training plans, and ensuring knowledge sharing across the team. The supervisor must understand the technical environment surrounding the university’s voice and data infrastructure.

Responsibilities

• Coordinate with university constituencies to meet needs and deliver consistent services.
• Ensure compliance with federal, state, and University regulations and policies, as well as industry best practices (CSI, NFPA, etc.).
• Identify risks that need to be managed by standards and create, establish, and enforce relevant standards, particularly CSI Division 27, to manage those risks.
• Plan, assess risks, budget, and manage service lifecycles.
• Consult, project manage, and develop IT policies.
• Maintain inventories and recommend resources.
• Supervise personnel: monitor workloads, communicate issues, and handle administrative tasks.
• Mentor and develop employees, schedule work, and maintain service coverage.
• Recruit, retain, and manage team performance and handle personnel issues.
• Provide technical advice and stay updated on current and emerging technologies.
• Develop project plans and lead project teams.
• Enable training opportunities and guide career development for team members.

Additional Information

All duties occur in a 24 × 7 environment, so working extended hours, holidays, or varied schedules may be required. It is a great time to join UB Information Technology (UBIT); staff have cutting‑edge training and technical resources. For more information about UBIT, visit the university’s website.