Supervisor, Global Professional Education Operations

Responsibilities

• Lead, manage, and develop the Professional Education Coordinators and Grants Coordinator, including coaching, workload allocation, goal setting, and performance management.
• Serve as a trusted operational partner to the Head of Professional Education, providing visibility into team performance, program status, and emerging risks.
• Manage the Global HCP Nomination process, assess business needs, vet nominations, assign hourly rates, issue HCP contracts, oversee HCP contracting, credentialing, contract amendments, and Statements of Work (SOWs).
• Partner with Medical Affairs, Commercial Marketing, and Corporate Training teams to ensure compliant HCP engagement in accordance with established guidelines.
• Ensure accurate and timely Sunshine Act data collection and reporting.
• Collaborate with cross-functional partners to plan and execute peer-to-peer education programs, manage non-CME sponsorships, and product support or contribution requests.
• Oversee the execution of the CSI Grants Program, coordinate residency training programs, and other educational collaborations.
• Oversee the procurement, deployment, and utilization of simulation trainers and other educational tools.
• Coordinate logistics, tracking, and inventory management for all professional education training assets.
• Support Annual Operating Plan (AOP) development and ongoing budget tracking for professional education programs.
• Manage invoice processing and Purchase Order (PO) creation using D365 and other financial systems.
• Deliver data analytics related to professional education programs, including stakeholder and learner engagement metrics.
• Deploy Qualtrics surveys to capture customer feedback and educational insights.
• Analyze results and present actionable recommendations to internal stakeholders to support continuous program improvement.
• Manage customer visits to the CSI campuses including scheduling and on-site coordination.
• Support additional professional education initiatives as required.

Qualifications

• Bachelor’s degree required.
• 7+ years of progressive experience in professional education, medical education operations, medical affairs operations, or healthcare marketing.
• 2+ years of direct people-management experience, including coaching and developing team members.
• Strong working knowledge of HCP compliance, Fair Market Value (FMV), Sunshine Act / Open Payments reporting, and HCP contracting processes.
• Experience managing vendors, budgets, and cross-functional stakeholders.
• Demonstrated project management and organizational skills.

Preferred Qualifications

• Advanced degree (e.g., MBA, MS) or project management certification (e.g., PMP).
• Familiarity with global education programs and international HCP compliance frameworks (e.g., AdvaMed Code, MedTech Europe).
• Experience using D365, Qualtrics, or comparable enterprise systems.
• Experience supporting grants programs, CME/non-CME sponsorships, or medical society partnerships.