Supervisor, Gateway Clearance - STAR AM (Sat - Wed 7 a.m. - 3:30 p.m.)

About the role

We have an immediate career opportunity for a qualified Supervisor, Gateway Clearance. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.

Responsibilities

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises a staff of approximately 30 with two direct reports, including hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Qualifications

This position typically requires a BS/BA and 3-5 years’ experience in a related field, including at least one year of supervisory experience. Professional certification is required in some areas.

Skills

The ideal candidate will have a complete understanding and wide application of principles, theories, and concepts in the function or business area, as well as an advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.

Benefits

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities