Supervisor, Gateway Clearance (AM Exports/CT - Mon - Fri, 8:00 a.m. - 4:30 p.m.)

We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Our culture is about personal commitment – to our business, to each other and to our global communities.

Responsibilities

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises a staff of approximately 30 with two direct reports; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations
• Examines various documents including invoices, bills of lading, and shipping statements
• May contact customs officials to obtain release of incoming freight and resolve delays

Requirements

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• Advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements
• Must be able to provide all documentation necessary to support the badging process

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities