Supervisor (full-time) - Golf Apparel Shop

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries, owns and licenses over 40 nationally and internationally recognized brands, including Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its brand portfolio by licensing trademarks from third parties, such as Nike® for swimwear and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Golf Apparel Shop Stores feature Perry Ellis International’s five major golf and tennis brands, catering to those who enjoy the golf and tennis lifestyle. This one-stop shop offers a wide variety of men’s, women’s, and big and tall apparel, providing smart options to look and perform your best.

About the role

The Supervisor Key Holder is a support role focused on running retail stores efficiently. This position supports the Store Manager in all operations and sales management functions, ensuring the sales team meets its goals for efficiency and customer satisfaction. The Supervisor Key Holder assists in store replenishment, execution of marketing and promotional changes, and training of sales associates.

Responsibilities

Customer Experience

• Act as a role model at all times, ensuring customers remain the top priority and respond to all customer needs.
• Achieve excellent scores on secret shopper reports.
• Ensure the store is visually distinctive and impeccably maintained.
• Demonstrate awareness of store sales plans and results, as well as individual contribution to business outcomes.
• Promote merchandise, demonstrate product knowledge, and assist customers with requests.
• Share vision and execute store strategy in alignment with corporate and district initiatives.
• Understand reports, analyze business trends, and identify inventory opportunities.

Operational Responsibilities

• Prioritize workflow through successful planning and time management.
• Support appropriate staffing levels based on business trends and payroll guidelines.
• Understand and comply with all company policies, procedures, and operations.
• Support the Store Manager in maintaining the physical appearance and cleanliness of the store.
• Demonstrate effective written and verbal communication skills.
• Communicate all loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
• Support the supervision and motivation of staff members.

Visual, Brand, and Product Management

• Participate in and support the execution of pricing strategies to achieve gross margin.
• Support the execution of merchandise set-up according to visual guidelines.
• Communicate store inventory opportunities to the Store Manager.
• Support replenishment of merchandise on the selling floor as needed.

People Responsibilities

• Adhere to Human Resources standards and general practices.
• Hold teams accountable for achieving results and communicate opportunities to Store Managers.
• Manage conflict and empower the team in the decision-making process while guiding the process.
• Be receptive to feedback and foster dialogue around solutions.
• Maintain confidentiality and meet own commitments.

Requirements

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Flexible availability; reliable transportation.
• Strong verbal and written skills.
• Strong interpersonal communication and customer service skills.
• Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
• Ability to move and/or lift up to 25 pounds.
• High school degree.

Benefits

• Employee discount.
• Paid vacation and personal time.
• Healthcare plan: Medical/Dental.
• Tuition reimbursement.
• 401(k) plan & company match.

This position is subject to Title 12 of the Gila River Indian Community Law and Order Code, which requires hiring preference be given to enrolled members of a federally recognized Indian Tribe living on or near the reservation if equally qualified for the job.